Okay - so I ordered a 5 piece sectional in April. Before ordering, I saw the negative reviews and reached out to Home Style to inquire on how long it will take to get the couch. Gary was honest and said it would probably be 4 months. This was fine - I understood that during COVID inventory is low and most places are closed. Most of my friends waited 7-9 months for tables and couches from other stores. This is just the current climate and we have to adjust our expectations. I didn't sell my current couch and was okay to wait until the new one arrived.
I follow up in the beginning of August and Gary tells me to call back in a couple of weeks and I do. He is polite and honest. There is only so much he can do and quite honestly, YOU ARE GETTING A SIGNIFICANT DISCOUNT BUYING FROM THEM. The same couch somewhere else is $3,500 and I got it for $2,700 with Home Style. Long story short, I got 4/5 pieces of my sectional by the end of August and I received the 5th piece a few days ago (2 weeks after I got the first delivery). Overall, it took about 4-5 months to get the couch but that seems to be the standard especially with popular furniture.
You also have to understand that you are notified that it is CURB SIDE. This should not come as a shock, you are not really paying the full price so really, you get what you pay for. The only thing I was kind of annoyed at was that the night before my delivery I was told that I would only get 4/5 pieces and when I was getting my 5th piece, the delivery was delayed for a few days. Delivery can be anytime during the day so just make sure you're home, I would get notified of their eta and they would be there within the time frame. I also live downtown and they managed, big kudos to the second delivery men - they were very nice and helpful. Again, in the grand scheme of things a little delay here and there is really no big deal.
My takeaway from this experience, if you have patience and can wait on some furniture - this is your place. Sure, you don't get the white glove service but you get good furniture at a discounted price. What put me at ease is that most people I know had to wait almost a year for some furniture and they were purchased from big box stores. I also understand that Gary could only do so much, I think if you show respect and understanding, that same energy is reciprocated. I would also recommend reaching out to Gary before you purchase to see if your item is in stock and if not, what the time frame looks like so you won't be disappointed. All in all, we are happy with our couch and were happy to pay $3k with tax all in.