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Ikea - North York

Kitchen & Bathroom - Cabinets & Design
15 Provost Dr North York ON M2K 2X9
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Vicki from Toronto
Vicki from Toronto
8 reviews Toronto, ON

First Review

1/10

Kitchen Nightmare

I am trying to redo my kitchen with the new Sektion cabinets launched in February. They are very beautiful and functional cabinets. The problem is that Ikea has been out of stock of many of its kitchen parts almost from the get-go! I first placed my order for my 12-cabinet kitchen on March 23. At that point, I got about 70 percent of my order. It took a further six trips to Ikea to collect everything else. To date (June 1), three drawer fronts are still missing, with no indication of when they will come back online. This would be fine, but to cap it all off, today I was told that Ikea would not come to template the countertop until all the missing pieces are in place--the pieces that are missing because Ikea is out of stock of them! If this isn't Kafkaesque, I don't know what is. It is getting to be so that every time I go to Ikea I get into chats with other folks in this nightmare and we laugh and slap each others' backs for being Ikea Chumps. I can't believe they took my money for the countertop, knowing full well that they could not by their own policy even measure it, because my kitchen would be incomplete without their missing cabinets. I know there are hundreds, if not thousands, of other customers out there in this situation too. It's time Ikea was called out for this disaster.

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