Just received IKEA's kitchen cabinets and the quality is just outstanding. Even my contractor was impressed and wanted to buy them for his own kitchen.
Their products are great however their service was terrible. Took me forever just to find someone to help me. When someone finally came over all they did was take my order but offered no advice that I needed to put a kitchen together.
And if you turn your back on them for even a second they're gone to help someone else. Real nice considering the amount of money I was spending there.
My advice is if you are interested in their kitchen products, it's just amazing. However do your homework before you go there because you'd be lucky to get any help.