Toronto
I'm very happy with the product selection and my in-store experience has always been positive. As someone without a car & poor assembly skills, I've relied heavily on Ikea to furnish my home. However, in each of 2 major deliveries there was a problem - this time awful XPO damaged an item &I had to organize a pickup to return it to the store. The refund card didn't arrive in the mail causing another hour on the phone to resolve it. Last time, they delivered a box that wasn't mine, I spent 2 hours on the phone and another XPO hassle to get it picked up. I think this is a great company in many ways and don't understand their failures in the post-purchase system.
- Approximate cost of services:
- $800.00
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