Luc in Oakville location in need of an attitude change. They have our money we have an inferior product in need of replacement for over a year, end of story. Great customer service when you have him yelling and screaming saying at least I have a safety cover, I emphasis the word safety but inferior. Hanging up on a customer after mansplaining your business issues really is none of my concern, nor do I care. Just resolve the issue.

When I started looking for Napoleon BBQ providers in the area, I found International Pool and Spa Centre. I have passed this place numerous times on Taunton but it really never stood out.
Upon entering the store I found everyone helpful and resourceful. Staff gently reminded patrons to use the hand sanitizer station, and arrows on the floor provided guideace to keep safe distances.
I had researched a particular BBQ and was able to have my additional questions answered, if not by one person, then another. I ended up purchasing a floor model, which, when I got it home, had some minor issues. When I called Brent Allan, the store manager, he immediately called his Napoleon representative and got me the parts I needed within a day or two.
I can't speak for other people but I have nothing but praise for the staff and customer service I received. There must be a reason they have been there as long as they have.
In this day and age, their friendly conversation, respect, professionalism, and great customer service is unfortunately a rarity but much appreciated. Glad to have you around the corner and in my neighbourhood.

Was using them for service and winterizing since we bought our Coast spa from them; always satisfied; esp. w/Ryan the tech. Switched for 2 seasons for a more local company; BIG mistake. Highly recommend.

I had a couple small issues with my tub. And brent looked after me right away dealing with the product and making sure my wife and i were 100 percent happy. I have nothing but great things to say about the service and professionalism in which they provided me. If you need a hot tub go to these guys you wont be disapointed. Thanks again everyone especially the help of brent allan.

The staff is friendly and helpful. The store’s new location is nice, clean and well organized. You can find good quality products for yourself or as gifts for all ages.

I have to say that the staff at the Oakville store are do helpful and friendly. They test my pool water regularly and are very efficient. Also needed an o-ring for my chlorinator that was difficult to find on the market. They have a great selection of parts and so reasonably priced. Found the o-ring here no problem. Much cheaper than other pool outlets.
Catherine

Angelica was polite and courteous on the phone great customer service and I was willing to travel to Oakville to deal with this company rather than dealing with local companies.

Derek met with us in the early stages of our decision making and offered to help with all aspects of design. We met with several other companies and none of them made us feel as comfortable as Derek. The installation was on time and the sharing of ideas constant throughout the process. A year later and Derek is still available for every problem that we experience. It is usually our fault ... :) We recommend this company as it allowed us to create the backyard that we wanted and the after service is incredible.

Our first experience with contracting out for a job and have no regrets. Excellent people skills at all levels. Follow up concerns were addressed immediately. Job site remained neat at all times and safety was not a concern. Would highly recommend this company---would use again if situation called for it. We have opted to continue this company for opening/closing/maintainence.

Derek and his crew were a GREAT choice! From the beginning stages of pool/landscape design to the finished product, Derek made the whole process very easy! He's a great person to work with, as he's always available for questions and adjustments. The crew were very professional and timely! Derek's customer service is awesome!

Our backyard looks fabulous! I would highly recommend them!