International Pool & Spa Centers

Swimming Pools, Spas & Hot Tubs
800 Taunton W Oshawa ON L1H 7K4
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HomeStars
Swimming Pools, Spas & Hot Tubs
International Pool & Spa Centers
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81%

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Reviews by rating (past 12 months)

Reviews for International Pool & Spa Centers

Average customer rating:
8.5 10 (56 reviews)

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Sandra in Courtice
Sandra in Courtice
1 review Oshawa, ON
10/10

Problem opening pool

I cannot say enough about the level of customer service that Brett has given to our family over the last nine years. Our pool was installed by Brett many years ago. EACH AND EVERY TIME I encounter a hiccup with the pool, it is a simple call to Brett and he does whatever he can to resolve my problem that day.
He always listens to the situation on the phone, shares his impression, and provides a remedy that day!
This is a true reflection of how building a long-term relationship with a local business can pay off for years.
Extremely knowledgeable in the business, always working or available to take calls, returns calls immediately, finds a solution and implements it in a timely manner.....TRULY IMPRESSED BY THE CONTINUED LEVEL OF HIGH QUALITY PROFESSION SERVICE.

Approximate cost of services:
$100.00
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Company Response

International Pool & Spa believes that we should only deliver the highest level of service. We appreciate each customers loyalty and do our best to provide quick and quality maintenance on your pool and spa equipment. Without kind customers like yourselves our business would not be what it is today. Thank you for taking the time to share your experience.

Jodi Swayze in Brampton
Jodi Swayze in Brampton
1 review Brampton, ON
10/10

opening salt water pool

very helpful staff - I have never opened a salt water pool by myself and they were very helpful and quick in getting me my starter kit - sending boys back today to get salt for the pool! Thanks so much! Will recommend to friends and family

Approximate cost of services:
$83.00
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Company Response

Hi Jodi
Thank you for the kind words.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Hot tub

Good hot tub... service great....the people that came to install it were informative, helpful and friendly... made sure that I was completely informed and satisfied before they left... I will recommend them to everyone I know

Review has 1 previous version
Approximate cost of services:
$14,000.00
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Company Response

We are very happy to hear that you are enjoying your spa.

Private User
Private User
Private User reviews Markham, ON
10/10

Cascade III Luxury Spa - excessive vibration and noise.

If I could give 11 I would! I would like to thank Brent and both Ryan's for their willingness and fast response to assist with our repair issues even under extreme cold conditions. The support from the after sales team has been excellent. Although I hope not to have to use the support again - I now feel far more comfortable that should I have an issue it will be promptly and professionally dealt with in a friendly, caring manner. Well done!

Review has 1 previous version
Approximate cost of services:
$124.00
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Company Response

We are happy to hear that you are pleased with the service we provided. Thank you for taking the time to share.

Lauralea T in North York
Lauralea T in North York
1 review Oshawa, ON
10/10

Pool

I have been very pleased with the service that we have received. The service manager Brent, was very kind and did everything he could to help us. Dan and Steve did a great job with the installation and really took their time to ensure that everything was done perfectly. Thanks to all the service staff that made numerous trips out to our home to help with any issues, especially Josh who was always willing to explain things to us and answer any questions or concerns we had. Thank you very much for the positive experience.

Approximate cost of services:
$1,500.00
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Company Response

Thanks for the kind words Lauralea.

Armando from North York
Armando from North York
1 review Innisfil, ON
10/10

Above ground pool

Excellent service by Vince & Lori at the Barrie location. We purchased an above ground pool from them, and from start to finish they made all the obstacles we encountered easy to resolve promptly. The customer service I feel is excellent they are warm people to talk to asking you feel like you belong at the store for any questions you may have and issues. Always a great welcome and any warranty issues were resolved with one phone call. Patience is the key no one can make things happen over night but they are on it and will get whatever you need done. I am very happy with international pools in Barrie Ontario They made our dreams come true with our family pool. Thank you so much.
Armando Di Manno

Approximate cost of services:
$15,000.00
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Company Response

Thank you for sharing your experience. We will pass on you kind words to Vince & Lori.

Susan Salisbury from Uxbridge
Susan Salisbury from Uxbridge
1 review Uxbridge, ON
10/10

repair of control panel - hot tub

We purchased our Coastal spa from International Pool & Spa Center, Oshawa, June 2013. Since then Brent, Ryan & staff have always been very helpful offering advice, and the repair service we received July 29 was timely and very professional. Overall exceptional staff!!

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Susan
Thank you for taking the time to share you thoughts, we appreciate your feedback.

Nancy Elliott from Oshawa
Nancy Elliott from Oshawa
1 review Oshawa, ON
10/10

Above ground pool installation

I just want to thank everyone from International Pool & Spa on Taunton Road, for all the wonderful customer service I've been given especially Nick and Sean. I purchased an above ground pool less than 2 weeks ago from them and it got installed yesterday. I'm so impressed with the turn around time. The pool installers were amazing and did such a wonderful job. They worked their butts off until 8:00 pm last night, one of the guys even worked through like a trooper even though he got heat stroke. Superb customer service all around. Thanks again for all the great customer service. The team at Taunton Road really are 5 star in my books!!!!!

Sincerely,
Nancy Elliott

Approximate cost of services:
$5,000.00
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Company Response

Hi Nancy
We are happy to hear that you are pleased with your pool install. We look forward to seeing you in the years to come.

Dave from Whitby
Dave from Whitby
1 review Whitby, ON
10/10

Pool liner replacement

We came to International Pools based on a personal reference and we were not disappointed. My wife is a gardening fanatic and our back yard is hallowed ground. Invasion of this space by outsiders is always risky business. Ryan and Chris were very personable and quite professional at the same time. The liner came out cleanly with every scrap of old vinyl transported to their van. The washdown of the pool bottom and the cleanup, right up to the dustpan and the fine broom put my wife at ease. The two made helpful suggestions during the process, answered all of the questions I posed and made any required minor repairs as they went. I was impressed with the way they sweated the details, smoothing over small cracks in the parging and making the installed edge blend perfectly with the top trim. The small liner ripples along the bottom edge disappeared as the pool filled and Ryan's promised deep blue effect intensified as the water deepened.

My wife gazed at the pool last night as the sun was going down and she remarked that it looked just like a small lake with the cedars and flowers reflecting on the surface - serenity come alive.

Great job guys!

Approximate cost of services:
$3,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Dave
Thank you for sharing your experience.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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