I had the family kitchen table shipped from Vancouver to Toronto via FedEx Ground. The table has been in my family for 30+ years, and as such, has great sentimental value. It holds fond memories for me as a child sitting around it with the family having many breakfasts, lunches and dinners. When delivered, the table had a broken leaf on one side, and the other side had a severe crack. One of the legs was loose, and needless to say, I was heartbroken. I called Johnnys Finishing Shop based on reviews from this site, and he was very prompt in returning my call and coming to my home for an estimate, 'free of charge', as FedEx would not accept my claim. In six weeks, I received the table back, on time, and in mint condition. Like a brand new purchase, I am extremely happy with the service provided and the quality of the refinishing is exceptional! I would highly recommend Johnnys Finishing to anyone who is looking to refinish or repair any of their furniture. I will definitely call Johnnys for my next job!