Kiya Sunrise Electrical Ltd.

Toronto ON M5R 2E2
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HomeStars  >  Electricians in Toronto  >  Kiya Sunrise Electrical Ltd.  >  Electrical mistake -- luckily nothing damaged
Dylanfly in Toronto
Dylanfly in Toronto
8 reviews Toronto, ON

Electrical mistake -- luckily nothing damaged

We hired Kiya Sunrise (KS) mostly to add a secondary box our overcrowded panel. I was happy with the price and their willingness to do the job. (Some electricians wanted to double the house's capacity for thousands of dollars, but we never trip breakers and our usage is modest; so really we just needed another box.)

I was happy with everything except when we tried to use the new dryer: poof! Smoke came out the back and it stopped working. Turns out KS had treated the dryer as a 110 not a 220. We were lucky the dryer survived. To their credit, KS came back the next day to fix the issue. But they weren't apologetic about the mistake. And it gave me a pretty good scare and left me wondering about KS's precision.

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Company Response

We appreciate you finding us online and detailing your experience. We would like to apologize for any inconveniences experienced throughout your project. Unfortunately, we do not have any record of your service call and we kindly ask that you reach out to us so we can resolve the issue. Based on the details you provided, using a 110v in place of 220v would result in the appliance not having enough power to turn on. At your earliest convenience, please connect with Kia by calling 416-616-4044