Laird & Son Heating & Air Conditioning

Heating & Air Conditioning
120 Dynamic Dr. - Unit 22. Toronto ON M1V 5C8
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HomeStars  >  Heating & Air Conditioning in Toronto  >  Laird & Son Heating & Air Conditioning  >  Poor service to client of 17 years
Lori in Toronto
Lori in Toronto
3 reviews Toronto, ON
0/10

Poor service to client of 17 years

Laird installed our ductless AC unit 17 years ago and we had great service. In 2020 when we wanted to replace it we had at least 3 site visits, talked with 4 different people, and consistently received conflicting information as they continually found new problems - no one would climb more than 3 steps on a ladder, current placement could not be matched, a hydro insulation blanket needed to be ordered - although by the time they told us this, they KNEW that the appointment would have to be delayed but did not tell us. We finally cancelled and got another provider and they were FANTASTIC! A new AC in the same spot - no hassles, no excuses.
IN RESPONSE TO THE COMPANY REPLY: I HAD NO MOTIVATION TO DECEIVE. IT WAS THEIR REPRESENTATIVE WHO STATED THEY COULD NOT GET THEIR GUYS TO CLIMB MORE THAN THREE FEET. HOMESTARS DID NOT ALLOW ME TO NAME THE LOCAL BUSINESS WHO EASILY DID THE WORK WITH SUCH A GREAT ATTITUDE - BUT IT IS A FAMILY OWNED BUSINESS ON BAYVIEW!

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Company Response

In the new era of reviews companies are expected to say sorry for things they didnt do and to just accept what people say. But in this case it should be known to anybody reading this review that what you are saying is 100% false. Except for the fact that we had our installer come back again because your neighbor didnt want the condenser in the original location that you asked for . So yes it required a couple visits including the original diagnostic by a service technician. Very misleading . Next, your current location is on a pitched roof requiring a 10 foot ladder and the high voltage line from the road is within inches of it. So the 3 feet of step ladder very misleading as well. Safety standards and workers rights to be safe are paramount to any reputable firm and your lines should have been wrapped by the power company and insulated for safety. Next, your appointment was booked fully on a Thursday contingent on Ontario Hydro coming to turn off the power or wrap the lines. Next, you cancelled the job yourself on the monday before because you wanted us to call Ontario Hydro to do it for you. Only the homeowner can turn off their own power , we cannot do that for you. We are thrilled you found a company to help you out though you should let everybody know who they are.

Thanks