Langstaff & Sloan Inc

Electricians
Toronto ON M8V 2E8
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HomeStars
Electricians
Langstaff & Sloan Inc
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Reviews for Langstaff & Sloan Inc

Average customer rating:
9.3 10 (55 reviews)

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Stephen in Mississauga
Stephen in Mississauga
0 reviews Mississauga, ON
1/10

Bathroom Exhaust Fan

Good morning. I hired an electrician through Homestars to repair/.replace an exhaust fan in one of our bathrooms. The company the electrician worked for is named Langstaff & Sloan Inc. Rob, who I assume is the owner, contacted me very quickly after I posted the job on Homestars so I was very happy to see that and agreed to retain his company to do the work. When the job was completed I was presented with a bill for $440.70 the actual part cost $75.00 and the rest were additional charges. I contacted Rob and asked about these extra charges and he explained that they were consistent with other jobs they do. When I had the initial conversation with Rob he did not advise me of any of these charges or the fact that, what I considered to be a small job, was going cost me almost $450.00. Had I known this, I never would have proceeded or I would have made other inquiries. I accept some of the responsibility for not asking the right questions of Rob but he has a responsibility to explain the fact that these extra charges will be applied. Rob offered to take $50.00 off the invoice which I appreciated but it doesnt take away from the fact that I feel I have grossly overpaid for this project. I used Homestars because I thought that the companies they put forward were reputable and I suppose that it was for this reason that I had my guard down. I am deeply disappointed with the service and I wont use Homestars again and I certainly wont recommend Homestars to any of my family and friends.

Approximate cost of services:
$450.00
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Company Response

You have indicated you have "grossly overpaid" when in fact you still have not paid anything. Your inquiry was for a ceiling fan repair or replacement. After speaking with you for a few minutes I realized you meant a bathroom exhaust fan. After explaining the pros and cons of replacement versus repair you chose repair. I explained that it would take 2 visits or that we could show you how to remove the motor assembly yourself as most exhaust fans are very repair friendly and require periodic cleaning. We charged you 1 truck charge of $105 (not 2) and 2 hours of labour at $105 per hour and $75 for a new assembly which we had to drive to Kipling and Bloor to obtain after a few calls and internet inquiries elsewhere. The total bill was $390 + HST = $440.70. When you complained I offered you a $50 + HST = $56.50 discount. This was in the spirit of Christmas not because you deserved it. You indicated you would pay the bill. Next you slandered us on Google. I have asked that you check with others in hopes that you would realize how fair this bill is since you seem to feel that only labour spent removing or installing is chargeable. Currently you have slandered myself, my company and Homestars.
Merry Christmas
Robert Sloan
President, M.E.
Langstaff & Sloan Inc.

John in Toronto
John in Toronto
0 reviews Etobicoke, ON
10/10

Kitchen Outlet Electrical Repairs

I called Langstaff & Sloan to repair a defective kitchen outlet. They repaired the outlet within 24 hours. The serviceman was friendly and knowledgeable and was quickly able to diagnose the problem and make the repair. The price was very reasonable.

Approximate cost of services:
$239.00
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Company Response

Thank-you John for taking the time to rate us. Happy New Year!

Robert Sloan

Mary
Mary
2 reviews Toronto, ON
0/10

Replaced a new arc fault breaker with standard Siemens breaker.

Service was prompt and friendly BUT the cost was exorbitant. The serviceman was only here for half an hour and the breaker was costed at $29.50. A phone call to the home office had them defend the labour charge of $367.50 by saying that the worker was called off site and travel time needed to be costed. This was NOT an emergency nor was it suggested it was when we called in. We are Seniors, on pension. We will most certainly not use this contractor again!

Approximate cost of services:
$448.00
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Company Response

Mary,
You did not say emergency, but did explain that power was off in part of the house. I explained that I could send someone right away, but that you would have to pay for his travel and he was at Erin Mills and Eglington. I also explained our hourly rate and truck charge. You accepted this and asked how long I thought the drive would be. Now after paying the bill for prompt and friendly service you give us a zero out of 10. Have a great day.

David in Toronto
David in Toronto
2 reviews Toronto, ON
10/10

PVC Pipe exterior work repair

Pipes to my meter were damaged and loose, Rob and Phil came in and solved the problem. They were professional and efficient. Job well done.

Approximate cost of services:
$4,000.00
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Company Response

Thank-you for your business and also for taking the time for a review as well. This really helps us a lot.
Robert Sloan

fxm3 in Toronto
fxm3 in Toronto
1 review Toronto, ON
10/10

Pot light installation

Wow, wow, wow!! To say we were impressed would be a huge understatement. I left a message in the evening and was called back early the next day. Rob took the time to thoroughly discuss what would likely need to be done and then they showed up the next morning at exactly the time stated.
The technician's name was Glen and he was etremely professional and very nice. Also took the time to exxplain things in detail and, when a few complications arose, quickly found a solution that worked best for us.
Both Rob and Glen understand the meaning of true customer service and we and other family members are already planning other electrical work.
We won't even consider looking at another company as these chaps are beyond fantastic. Well done sirs!

Approximate cost of services:
$660.00
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Company Response

We're thrilled to hear about your exceptional experience with our Pot Light Installation service! Your kind words mean a lot to the Langstaff & Sloan Inc team. Thank-you very much for your business and praise; it truly helps small businesses like ours.

We look forward to assisting you with any future electrical work.

Warm regards,

Private User
Private User
Private User reviews Toronto, ON
10/10

Electrical service and aluminum wiring

Knowledgeable and friendly service. We found the owner Rob was very approachable, helpful and direct in explaining the options we had and answering questions about the work we wanted done.

Glenn initially solved some electrical problems we had in 2022, including sourcing a difficult to find part for our outdated panel on the same day.

We had them back again in 2023 for a whole home project to deal with aluminum wiring. Getting a walkthrough and a quote was painless and when Glenn arrived with two other electricians they moved from room to room like a well-oiled machine. On a multi-day project they were finished ahead of schedule including a few upgrades like some nicely installed under cabinet lights.

Would definitely use them again.

Approximate cost of services:
$4,000.00
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Company Response

We're thrilled to hear about your positive experience with our Langstaff & Sloan Inc team! It's great to know that Rob and Glenn provided knowledgeable and friendly service. We're especially pleased that your electrical problems were swiftly resolved and that your whole home project involving aluminum wiring went smoothly.

Thank you very much for sharing your feedback. Should you ever need electrical service in the future, we'd be more than happy to assist you again.

Warm regards,

Rob Sloan

MC in Toronto
MC in Toronto
4 reviews Toronto, ON
10/10

Our electrical issue was fixed the next day!

Langstaff and Sloan did all the electrical work for our major renovation in 2013 - and did a great job! So, when one of our switches needed replacing, I didn't hesitate to call them. I know they are very busy, but Peter came the next day and solved our problem.

Laura, in the office, is always SO helpful, Rob has also helped us by giving us advice when we had issues with our electronic fireplace, and Peter, the electrician who came this time, was great.

Highly recommend Langstaff and Sloan!

Approximate cost of services:
$240.00
1 of 1 people found this review helpful.
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Company Response

Thank you MC,

We're delighted to hear about your positive experience with our team! Our goal is to provide top-notch service, and we're pleased to know we could assist promptly. I am glad the electrical issue was fixed the next day!

We greatly appreciate your kind words and your continued business. Laura, Rob, Peter, and the entire Langstaff & Sloan Inc team are here to help whenever you need us. Thank you again for recommending us!

Private User
Private User
Private User reviews Toronto, ON
10/10

Just run to the phone and call if you need an electrician

I contacted this company a week ago because there were electrical issues in my house - basically no service in half the kitchen, bathrooms and more importantly the furnace. Rob sent someone the next day to confirm his suspicion that it was a phase outage.

Unfortunately the solution involved Toronto Hydro, and let's just say they are not customer focused. So Glenn came here on a Saturday to rigg my circuit board so the furnace would work.

As of now, all is working. And throughout the process Rob and Glenn kept me updated with next steps and options.

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Company Response

Thank-you for your kind words. Glenn and Phil thank you too.

j.c.
j.c.
4 reviews Toronto, ON
10/10

Thermostat

I am very happy with Rob’s company Langstaff and Sloan. The thermostat was malfunctioning, creating heat when turned off.
Rob listened to my problem and was able to correct it within 24 hours. I will highly recommend his company and use them for future services.
Thank you

Approximate cost of services:
$220.00
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Company Response

Thank you JC....sorry I missed this nice compliment.

Rob Sloan

Kim
Kim
4 reviews Toronto, ON
10/10

Excellent work and quick! Upgraded to 200amp

Rob was happy to answer all our questions and was very prompt in setting up the upgrade process. The major reason I picked his company because he itemized the quote upfront which I immensely appreciate.
After selecting his company, he made dealing the Toronto Hydro paperwork easy to understand and complete with simple instructions. On the day of installation, Peter and Brian were quick to work on the panel and cables. They did a clean and efficient job replacing the old 100amp 24-breaker stablok panel with a brand new 200amp 40-breaker from Siemens. I can't wait to get an electric car now!

Approximate cost of services:
$4,291.00
2 of 2 people found this review helpful.
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Company Response

Thank-you Kim! It was a pleasure to serve you and Rob. Have a great day.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Langstaff & Sloan Inc

Since 1991 we have provided professional electrical contracting services in the GTA. In 1994 we were designated one of four contractors participating in Toronto Hydro's Meter Relocation Program and helped develop a similar but expanded program for Etobicoke Hydro. Ultimately we became one of four "Authorized Contractors" of Toronto Hydro Energy Services Inc. providing service to residential and commercial clients. We are also proud to be a trusted representative of SEARS Home Central.

Our Mission

To provide our customers the best
Services at a reasonable price.
To always be extremely diligent
about safety in every aspect.
To maintain a professional
atmosphere, focused on work ethic.
To continue to improve our skills:
professionally and personally.
To be mindful of the impact our
industry has on the environment.

CATEGORIES
Electricians
SERVICES
Knob & tube replacement Service upgrades Meter relocation Separate metering Circuit breakers Renovation wiring Trouble shooting Network/Cable wiring Surge protection Pot lights
SPECIALITIES
Knob and tube replacement
WEBSITE
http://www.langstaffandsloan.com
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
cheques, e-transfer or cash
LICENSES
ESA
MEMBERSHIPS
Ontario Electrician League, Ontario Association of Home Inspectors, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$210 + HST
PROJECT RATE
$105/ hour
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year for labour, as per manufacturer for parts
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.