When the mattress set arrived, we noticed that the set is too high for our wall to wall head board, called customer service, she told me that I have to pay $ 50 to get it exchange to a low profile,because it was unwrapped, even though it was set up 10 minutes ago by Leon's driver. my husband told me, that we can only see if the box spring is too high after it was unwrapped and put the mattress on it. I called again another person answered and he too told me that I already spoke to the manager and to get it exchange there's a charge of $50 because it's already open. I told him that it was Leon's driver who set it up and in order to do it ,the box spring and mattress have to be unwrapped. My husband noticed that there are dirty hand prints on the mattress. He then told me that they will exchange the mattress. He (his name is Andy) told me to hold because he wants to check the delivery of the new mattress, a few minutes later he came back and told me that he spoke to another manager and not only will they exchange my mattress , I will get the low profile box spring for free.
We're very please with Andy, customer service representative at Leon's on Mclevin in Scarborough, and the manager he spoke too, to solve our problem.
- Approximate cost of services:
- $1,800.00