I need everyone to read this and share because I don't know how else to spread the word that Leon's Furniture is unreliable, sell unsafe furniture and do not care about their customers whatsoever.
My parents purchased a King Size bedroom set, that my husband and I picked out, from Leon's furniture at
301 Britannia Road East in Mississauga
back in May as our wedding gift. They spent roughly $6000 on it.
We were so happy with the showroom set (Queen Size) on display and thought it looked great.
We got the bedroom set and everything came in boxes assembled, except for the bed which we had to put together. We did so, and to our surprise it had a very large gap between the mattress and the headboard/footboard. The bed is also very tall, I'm 5'8" and have to climb up into it. It's the height of almost to my hip.
The mattress would move up and down during the night so my husband decided to wedge one of the styrofoam pieces that came with the furniture (about 5 inches wide) to prevent the mattress from sliding around. If that piece isn't there, all of the pillows would fall into the gap at the headboard. Actually, if I sat at the headboard so would the half of my body.
Our king size mattress is 78" and the rails are 80". The gap on my bed in the first pictures is about 5 inches wide like I said.
Leon's sent a technician to my home yesterday who said that he will let Leon's know that I would like the rails custom made (shortened) to fit the mattress.
Leon's called me to tell me that the technician sent them pictures and said there is nothing wrong with the bed!
They refuse to take it back because "there is nothing wrong with it" and that they will not do anything for us. If I wanted to send it back "I would have to pay a restocking fee".
They will not replace it with any other bed that's safer. They say that I feel that it's not safe and "that's what I feel but it's not accurate".
She made it clear that our unhappiness with the product they sold me was not important to Leon's.
The manager I spoke with didn't want to tell me who the owner was, or any other information. She said that if I send an email it will just get sent to the store. I'm assuming that nobody would reply because I've sent many emails and nobody replies. She told me that the store manager's name is Gigi.
I'm sure that there is someone out there with the same problem. All of the beds I've ever had in my life fit nicely into a bed frame, this I've never seen in my life and would've never purchased had I known.
The picture below with the blue pillow is from the showroom
- Approximate cost of services: