The sales rep took advantage of my parents' inability to communicate fluently in English, and had added on items to their bill claiming it was because of their "draw." They were charged for the item, over $100. This basically voided the discount they were promised due to the promo weekend. My parents would not have been interested in that appliance if it weren't for the discount attached due to the promo. Now, they just bought pillows they did not want nor need. (They bought a range btw, so the pillows were completely irrelevant)
Approaching customer service was a disaster. Worst attitude I have ever seen from a 'customer service' rep. I've never been cut off and told to "look, call back if you want a gift certificate/credit," but alas, they have done that, followed by cutting off the line.
No, I was not asking for a gift certificate. I want a non-faulty product that my mom would not be afraid to use.
- Approximate cost of services: