Leon's Furniture

do not accept repairing NEW product.

when you are getting Leon's Furniture delivered DO NOT SIGN for it or LET THE DELIVERY person drive away until you've seen the shape of the merchandise. If its damage to not accept it! Pay on your credit card. You can reverse the payment if Leons gives you a hassle.

I made a purchase at Leons Woodstock as well, TV all bells and whistles $3250. with Extended Warranty two years later it don't work . It's over two months and counting that it been getting repaired . I'm tired of it I'll see Leons in small claims court. I'll keep you's informed Jun.18/13 settlement conf.

We payed for a daybed before been informed that it is not in stock, bur assured it will be delivered in 2-3weeks. After 4!!! weeks and not a word form salesman, I call and found the bed arrived but only be delivered in 3 day. Guess what... delivery available only on day and time (2 hrs window) when I'm not home! No sympathy from customer service"You have to reschedule". My only comfort I will NEVER deal with Leon's again!

I had the WORST experience of my life, i did teh purchase on 7th Dec 2012 and today sitting on 8th Jan 2013 i have still not recieved the entire stuff and each time i call customet care i am being pushed like football and the stuff that has come is somewhat damaged , cant even think of contacting them for replacement....Its a torture

I also had a horrible experience at the Woodstock store! We bought our first new couch from this store about a month ago. When it was delivered the chaise lounge was already broken. We have scheduled a tech to come repair it and have already had to reschedule twice. Once due to the fact that he wouldn't be in the area for a week. Then again, because the day he was supposed to be in the area he was unavailable for our booked appointment. We spent just over $2800 on the sectional after taxes. They wouldn't honor their integrity pricing when the same sofa at the same store came on sale 3 weeks later, as we had bought an additional item on at the same time, so we "didn't qualify". We went into the store in person to speak to someone, and were repeated told the store manager was "too busy" to speak to us. Same thing, as the woman with the elderly parents who wanted to exchange the chair, we wanted to return the couch. It didn't even make delivery and was broken. They refused as it was considered used goods, all sales final. We are infuriated with the customer service as well as the product. I would strongly recommend that anyone searching for new furniture of any kind go elsewhere. I also sent an email to their head office over a week ago, and to date have not heard a response. I have told all family and friends (as well as anyone else I've come in contact with) to go elsewhere. There is a small independent furniture place just down the street. We were in a rush to get the furniture due to the holidays, but I wish I would have waited the extra 2 weeks for delivery and gotten a better product, as well as service. I won't ever shop Leon's or the Brick in future endeavors. Perhaps the owner of the Leon's store in Woodstock Ontario, will consider this type of feedback, before he looses all future customers. I know my family and friends won't be back.

We had a terrible experience with Leon's, right from the beginning. We purchased a TV and dining room table. Because the commission had to be split between the electronics salesperson and the furniture salesperson, it took about 45 minutes for us to pay when it was time to check-out.
A few days later we decided we wanted to upgrade our TV to a better one. We called in and they said that it would definitely be possible but that we'd have to wait for the person that sold us the TV to be on and call us back as it would affect her commission. We waited a week and didn't receive a call from them. When we called again to check, we were put on hold about 5 times. Each time the operator would pick-up she would ask "sorry, who are you holding for?" and we would explain. 5 times. We were finally able to reach the salesperson and upgraded the TV. She said we'd need to go into the store physically to pay the difference. We agreed and went in. Of course, this procedure too was complicated and took about 30 minutes at the check-out counter.
Then we went to the pick-up area (the TV was in stock). We waited for 40 minutes for our TV. 4 people came and went after us with their orders and we were left waiting with no explanation. When we pointed out the sign that said: "if you do not receive your order in 20 minutes, please speak to a manager," we were ignored. At last, after repeteadly asking about our order, it was given to us.
The days our table was to be delivered to our home we received a call from the delivery personnel saying they would be at our apartment within an hour. Sure enough, within the hour we receive a call from the delivery man rudely saying "I'm getting ready to just about leave here." Confused, we asked if he was here and why he hadn't called us to let us know. He said that he was here and that the concierge had let him in as we had told him but that the elevators were taking too long and he didn't have time to wait.
We are still waiting for our nightstands to be delivered. It's been 3 weeks since we bought them and they are out of stock. They said we'll be notified when we receive them. Let's hope they redeem themselves with this last bit of the order.

This occurred at the Woodstock Store. I am writing this on behalf of my parents who do not have a computer but want to share the story.
Please explain why the customers are not informed by the salespeople that all sales are final??? My parents (both seniors) purchased a chair for my grandfather who is in a nursing home. He had his leg amputated and has been bed ridden and has dialysis every other day. It was delivered to the nursing home and the nurses said it won't work because they cannot get the lift close enough to the chair (my parents were unaware of this complication). My mother who is ailing and terminal herself, called the store asking if they can exchange the chair for something more appropriate for the lift. She was rudely shot down saying all sales are final and the product is used. The product was never used and she was not informed by the sales rep or the customer service where they paid for the chair that all sales are final. Leons stated that they would only refund $250 plus deduct a restocking fee on a $600 chair. My parents just wanted to exchange it for something that works with the lift a the nursing home. This company has no compassion for the sick or dying. My mothers condition is fragile and is not allowed to be under stress because it can cause a fatal heart attack. I will inform as many people of this all sales are final policy. BUYER BEWARE!!

customer service cant provide parts when they say so.. stay away from the jane st store their bad news it took me me over 20 weeks to get my parts and ill never go back here because they just give you excuses

NEVER BUY A SEALY KING SIZE MATTRESS. Major slopes in bed from where wife is and my spot. Have to reach over and pull myself up over top of the ski slope before seeing my wife. The picture technician comes out from Leons twice to review after I spent money on steam cleaning as he states there was a bit of yelloe staining. Sealy declines first for slight yellow stain, second decline as it doesn't meet 1-1/2" . First call Leons said they didn't have the original photos second conversation now they do have the pictures. What a crock of CRAP! Now they said I can go direct to Sealy but I would have to look up information on line for oh number or email. Never again Will I Buy From Leons Hamilton. CSR needs to go back to training.

I have always eceived great service at leon's . The staff have always been pleasant and helpful the service was good. There was a little glitch once with a delivery but it was quickly fixed and we were happy. But then my dryer broke down , I wasn't worried i have an extended warranty. Sounds good right. However there is only one company in town that services for Leon's and they only have one technician. They have actually left me messages stating they would love to service my dryer but there much too busy and do not want to overwork there employee. My response is Why is this my problem ? At two weeks I was resonable now I think my extended warranty is not worth the paper it was written on. It's been eight weeks now and no end in sght . Customer Service are only words spoken at Leon's and Macneice and smith there authorized dealer it has no value to them and whether or not I am a happy and or satisfied customer is worht nothing . I will not be making any other purchases there.