Leon's Furniture

Furniture
20 McLevin Ave ON M9N 3X3
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Leon's Furniture
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27%

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Reviews by rating (past 12 months)

Reviews for Leon's Furniture

Average customer rating:
2.2 10 (170 reviews)

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JH in Burnaby
JH in Burnaby
2 reviews Langley, BC
0/10

Wait times

Ordered 5 appliances on 22nd April 218 on arrival 6weeks later, range glass top was cracked, grease filters were missing on hood, waited 2 more weeks for installer to come for washer/dryer. June 7th, still waiting for replacement range (no date given for delivery) also still waiting for grease filters on range hood. June 2nd finally got the dishwasher.
I also ordered a sofa on 29th April, still waiting for that to be delivered (no date yet!)
Not impressed with Leon’s at all!

Approximate cost of services:
$7,500.00
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Jon in Old Toronto
Jon in Old Toronto
1 review Toronto, ON
0/10

AVOID AT ALL COSTS

I purchased and ordered new appliances a month in advance. Two days before assured delivery date, a rep contacts to say that there will be a month delay and there's nothing they can do. No temporary replacement offered. Said at time I ordered, the product was actually discontinued. No notice given at time of purchase. Said I can't refund because it was "special" order. HORRIBLE communication and POOR customer service. Avoid this set up!

Approximate cost of services:
$5,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

poor quality interior french door fridge, poor customer service

Samsung French Door fridge from Leon's failed within two years. Normal use of plastic door shelves and normal use of interior frame that supports the crisper drawers failed - rendering these drawers and the tray beneath them useless. Samsung wants over $300 to replace these parts. I have asked both Leon's and Samsung to replace free of charge, as this is a NEW fridge..with obviously inferior plastic parts.

Approximate cost of services:
$1,700.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Very poor delivery services

The worst delivery services I have ever seen. They left the furniture in a hallway of the first floor after it did not get into an elevator. Very rude and unprofessional attitude of delivery staff. They never came back despite the customer service confirmed several times that they would come back to fix it.

Approximate cost of services:
$1,800.00
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Private User
Private User
Private User reviews Richmond Hill, ON
1/10

product

In the beginning the chairs were not balance and it took 2 weeks till they come and fix it. In 2 years, sofa, loveseat and chairs teared and lemons and insurance co. didn't accept the responsibility. we have spend about 60000 $ in lemons store and now we have some garbage in our home which we have to pay to get rid of them . I strongly don't recommend this store.

Approximate cost of services:
$6,000.00
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Marina in Toronto
Marina in Toronto
1 review Montreal, QC
0/10

WORST SERVICE EVER

Purchased 2 sofas for 2000$. The delivery was scheduled for December 30th 2017, 3 drunk deliverymen showed up and could not bring the sofas because they barely stood straight. One of them fell three times trying to bring a sofa in my building's elevator. Since they couldnt bring them up they just left. We had to contact the customer services and they just rescheduled to january 3rd. We spent new years eve with nothing to sit on. When we finally received our sofas, one of them was COMPLETLY BROKEN. The cushion was used and the back fell off. I've never seen such a thing in my life. DO NOT BUY FROM THIS COMPANY. WORST SERVICE. WOST PRODUCT.

Approximate cost of services:
$2,000.00
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Company Response

Hi Marina...we are sorry to hear about this and will certainly investigate this within the store. Kindly email us your order # or contact # at customercare@leons.ca. Thank you!

Private User
Private User
Private User reviews Truro, NS
1/10

Reclining sofa

Stated no delivery until 26th of December..today being 5th of January was told hopefully around 12th but no guarantee.. we bought 16th of December..full refund and they could care less..cash deal ..never ever go back and will advertise for them free..

Approximate cost of services:
$2,000.00
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Private User
Private User
Private User reviews Vaughan, ON
0/10

Very poor and rude customer service. Refuse to exchange defective product ( 55 inches smat samsung smart TV. )

Very poor and rude customer service. RECEIVED new Samsung smart TV. It had a defective vertical grey line on the screen and when contacted the customer service on the same day, they refused to replace or accepted return for defective one.
This is the 2nd experience with leons.

Approximate cost of services:
$899.00
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Private User
Private User
Private User reviews Winnipeg, MB
1/10

Terrible Service and Delivery

I purchased new leather furniture from Leons. When it was delivered the delivery drivers came into my home with their shoes on and their gloves were filthy. As a result there were stains left all over my new cream leather furniture. Leons had to have a repair person come out to clean the leather. Then one of the recliners in my love seat broke. They had a lady come out to look at it, who did nothing and I heard nothing back. I got a hold of this repair person" who said the parts were on order. this was in September. The parts are not in yet, it is December. I cannot get a hold of anyone in service. Have left messages with no return call. I finally got a hold of someone who said she would call me back and never did. Absolute garbage!!!!!!

Approximate cost of services:
$4,000.00
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Company Response

Hi .....thank you for your review. Please email us your concern along with the order # at customercare@leons.ca so we may investigate and assist you further. Thank you.

Lo in Toronto
Lo in Toronto
1 review Toronto, ON
0/10

Number of issues

I will NEVER recommend leons to ANYONE.

Last sept. I moved to Toronto and bought not just a couch but a whole condo worth of stuff I even bought protection for my carpet and leather.... under a year a rip has happened in the seem in the pillow attched to the couch ( where we sit) and also the "leather " started to crack between the two of the couch cushions. THIS SHOULD NOT HAPPEN UNDER A YEAR
I called leons end of aug. Early September and a tech came out looked at the couch and took pictures... told me someone will be in touch I gave leons over a week to get back to me, and of course no one contacted me. I then contacted them frustrated with what had be going on and the girl took my name AND number and told me awesome news that I had been approved for a new couch!! I then asked can I just get the same couch I have she said no it has been discontinued. That was sad news but I was still absolutely happy that I was approved for a new coach. I asked her more details of what to do and then we said good bye.

Kid you not 20 mins later...

She calls me back tells me that she was looking at the wrong profile. My question is how do you look at the wrong profile when you take someone's name and number and even look up the couch that I have and tell me if it's someone elses profile... either the number won't match the name or other eat around....

After that I spoke with a duty manager that said they would look into it and again no one had gotten back to me after saying that. I gave them a few days and I called back and now I'm speaking to a store manager named Darwin he also said he would look into it and get back to me do you think I heard back no. Yet again I'm the one that's reaching out to Leon's and I finally get in touch with another store manager named Aiza. ( it now been OVER A MONTH) at this im so angry I told her I had bought the protection care so If there not going to do anything i will call them and make a claim for my couch. *** keep in mind i first made this complaint under my one year of having the couch****

I also bought 5 year protect so since leons has not been helpfull not even head office as I wrote and e mail in and still have not heard back...... I went to make a claim.

This brings me to this morning... they then tell me I am not covered.. okay... leons why the heck would I spend money on a protection coverage if I'm not even going to be covered..

"The Company remains committed to continued growth in sales and profits for the benefit of its shareholders, Company associates and customers"

Coped and pasted from their web site... just as seen here customers are last... clearly just care about their sales and profits, nothing to do with customers!!

Don't shop their you will be disappointed!!!!!!!!

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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More about Leon's Furniture

Founded in 1909 by Ablan Leon, the A. Leon Company started out as a general merchandise store in the small town of Welland in Southern Ontario. Today Leon's is one of Canada's largest retailers, selling a wide range of merchandise including furniture, major appliances and home electronics. The company continues ...
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