Leon's Furniture

Do not trust any salesperson or manager in the Scarborough location. Salespeople at Leon's are not honest . I bought a couch and a loveseat plus dining set from there. After only 1 month the cushions were changed and went down. I called the store they told me to call the manufacturer which was in china !!!!
They don't have any return or exchange policy no assembly .... nothing
I never ever go even close to this store !!!!!!

My wife and I just purchased our first home and furnished our entire home through Leon's. All the furniture & Appliances (Approx 20k). The issues started right after the purchase was made and just snowballed. First thing we noticed was an appliance warranty was added to our bill for almost $800 which we never asked for. It took about 3 calls to have that reserved.
The next issues started on our first delivery. We provided the measurements for all door ways and was ensured by sales that all our furniture and appliances would fit. When they brought the appliances over they realized the fridge was to tight to get through the door. They had to take the fridge back, which left us with no fridge.
We went in to choose another fridge, and was told the fridge would not be ready for 3-4 weeks.
When we started examining the furniture that did get into the house we noticed the patio furniture chair was missing a leg. Called leons, was told they would send one to us in 5-6 weeks.
Dishwasher that was provided was also damaged. When we called leons we were told to contact Samsung, that after it was delivered it was no longer Leon's responsibility. We argued with Leons for a few days and was able to get them to bring a new dishwasher. We also made arrangements for them to remove all the old appliances from the house and bring them to the garage.
When the delivery people arrived with the new dishwasher we advised them that they need to remove the old appliances to the garage. They told us that was not on the work order and they were not going to do it. I called leons and the manager who organized the arrangement asked to speak with them. They refused to speak with him and slammed the door in my face and walked out of the house.
After they left the house we told Leons what happened and they said they would arrange for an outside private "Company" to come remove the remaining products. The owner of the company called me Sunday morning around 10am saying that he would be there soon to remove the appliances and asked me if I could help him remove the appliances, because he didnt want to "get anymore guys" to help with the job (I'm assuming so he could pocket all the money). I told him that I wouldnt be able to do that. I then asked him if he could give me a timeline of when he would be coming because I had somewhere to be at 2pm. He said rudly "I will be there soon!" and hung up the phone. 3 hours later, still no one at my house. I called him back asking where he was. Again he said "I told you I will be there soon, give me 20 mins. An hour went by and still no one. I called him back, told him I had to leave and asked to reschedule. He told me to contact leons and figure it out.
I contacted leons and they told me they would have him come back the next day around 5pm. Next day at 5 pm i contacted him. told him what exactly needs to be removed and asked him what time he would be arrving. He again told me he would be there soon (without giving me a time) and also stated "That I better be home this time! not like yesterday".
He showed up at 9:30 pm with one other guy. As soon as he entered the house he came in with an attitude and was visibly upset. As he started to remove the furniture he became more and more aggressive. Yelling that he is "not getting paid enough for all this work! " and that no one told him this is what he had to do. I even cleaned out my fridge and removed the doors to make it a bit easier for him. After he removed the appliances he then told me that he is not going to bring in the fridge that he already did to much work and hes not getting paid enough. He told me to contact Leon's and "Figure it out". I told him that I completely emptied my fridge and removed the doors. And I need that fridge in the house now. He got visibly angry again, argued with me for awhile and eventually went out to get the fridge. This time not even removing his shoes or putting on shoe covers to enter the house, and it was raining.
In his frustration trying to remove the appliances he damaged my walls as well as my door. As per the pictures below.
Never in my life have I experienced such unprofessional behavior from a company. Let alone a company like Leon's, which is one of Canada's biggest furniture stores. I would like all damages repaired and I believe some type of reimbursement is in order. Moving into your first home is supposed to be a fun, exciting and memorable experience. Leons has ruined that and taken that experience away from us. It has been truly beyond stressful.

We bought Sealy mattress from Leon's. We put in our bedroom, terrible smell in our bedroom after one night. We search everywhere and finally figure out from Mattress. We called leon's and they sent a person called ' technician'. He used his nose to smell and gave the report said "no smell". Leon's said they can do nothing for this.

The smell is terrible and we are concern this mattress used " sock and molding material. There are health concerns to use this kind of mattress.

I buy tv leons scrborough location and some region I return tv un open tv box leons not return tv they all sales are final and I ask manager salesman should be tell me before I buy all sales are final.

please do not buy any thing from leons store save your hard earn money

Thanks

Do not shop here they are very deceiving with their product you do not get what you ordered. There is nothing they can do they will not give you a discount they will not help you at all stay away from this company unless you want to be 100% dissatisfied with your purchase

Ordered 5 appliances on 22nd April 218 on arrival 6weeks later, range glass top was cracked, grease filters were missing on hood, waited 2 more weeks for installer to come for washer/dryer. June 7th, still waiting for replacement range (no date given for delivery) also still waiting for grease filters on range hood. June 2nd finally got the dishwasher.
I also ordered a sofa on 29th April, still waiting for that to be delivered (no date yet!)
Not impressed with Leon’s at all!

I purchased and ordered new appliances a month in advance. Two days before assured delivery date, a rep contacts to say that there will be a month delay and there's nothing they can do. No temporary replacement offered. Said at time I ordered, the product was actually discontinued. No notice given at time of purchase. Said I can't refund because it was "special" order. HORRIBLE communication and POOR customer service. Avoid this set up!

Samsung French Door fridge from Leon's failed within two years. Normal use of plastic door shelves and normal use of interior frame that supports the crisper drawers failed - rendering these drawers and the tray beneath them useless. Samsung wants over $300 to replace these parts. I have asked both Leon's and Samsung to replace free of charge, as this is a NEW fridge..with obviously inferior plastic parts.

The worst delivery services I have ever seen. They left the furniture in a hallway of the first floor after it did not get into an elevator. Very rude and unprofessional attitude of delivery staff. They never came back despite the customer service confirmed several times that they would come back to fix it.

In the beginning the chairs were not balance and it took 2 weeks till they come and fix it. In 2 years, sofa, loveseat and chairs teared and lemons and insurance co. didn't accept the responsibility. we have spend about 60000 $ in lemons store and now we have some garbage in our home which we have to pay to get rid of them . I strongly don't recommend this store.