Leon's Furniture

Furniture
20 McLevin Ave ON M9N 3X3
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Leon's Furniture
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27%

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Reviews for Leon's Furniture

Average customer rating:
2.2 10 (170 reviews)

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kitchenerer in Waterloo
kitchenerer in Waterloo
1 review Toronto, ON
0/10

No return policy for defective product

Don't shop at Leon's
if someone point a gun at your head force you shop there.
Read their return policy.
Opps, guess what?
The only policy that they have is no return allowed

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Bedroom set

This is worst company to deal with not delivered things ordered from last 4 moths which was guaranteed before 6 weeks. Please do not by from this rubbish company so never never never Leon's

Approximate cost of services:
$1,000.00
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Private User
Private User
Private User reviews Markham, ON
0/10

Unreliable. Dishonest. Terrible Customer Service.

The sales rep took advantage of my parents' inability to communicate fluently in English, and had added on items to their bill claiming it was because of their "draw." They were charged for the item, over $100. This basically voided the discount they were promised due to the promo weekend. My parents would not have been interested in that appliance if it weren't for the discount attached due to the promo. Now, they just bought pillows they did not want nor need. (They bought a range btw, so the pillows were completely irrelevant)

Approaching customer service was a disaster. Worst attitude I have ever seen from a 'customer service' rep. I've never been cut off and told to "look, call back if you want a gift certificate/credit," but alas, they have done that, followed by cutting off the line.

No, I was not asking for a gift certificate. I want a non-faulty product that my mom would not be afraid to use.

Approximate cost of services:
$800.00
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Tijana in Scarborough
Tijana in Scarborough
1 review Toronto, ON
0/10

King size mattress too small for bed frame

I need everyone to read this and share because I don't know how else to spread the word that Leon's Furniture is unreliable, sell unsafe furniture and do not care about their customers whatsoever.

My parents purchased a King Size bedroom set, that my husband and I picked out, from Leon's furniture at
301 Britannia Road East in Mississauga

back in May as our wedding gift. They spent roughly $6000 on it.

We were so happy with the showroom set (Queen Size) on display and thought it looked great.

We got the bedroom set and everything came in boxes assembled, except for the bed which we had to put together. We did so, and to our surprise it had a very large gap between the mattress and the headboard/footboard. The bed is also very tall, I'm 5'8" and have to climb up into it. It's the height of almost to my hip.

The mattress would move up and down during the night so my husband decided to wedge one of the styrofoam pieces that came with the furniture (about 5 inches wide) to prevent the mattress from sliding around. If that piece isn't there, all of the pillows would fall into the gap at the headboard. Actually, if I sat at the headboard so would the half of my body.

Our king size mattress is 78" and the rails are 80". The gap on my bed in the first pictures is about 5 inches wide like I said.

Leon's sent a technician to my home yesterday who said that he will let Leon's know that I would like the rails custom made (shortened) to fit the mattress.

Leon's called me to tell me that the technician sent them pictures and said there is nothing wrong with the bed!
They refuse to take it back because "there is nothing wrong with it" and that they will not do anything for us. If I wanted to send it back "I would have to pay a restocking fee".
They will not replace it with any other bed that's safer. They say that I feel that it's not safe and "that's what I feel but it's not accurate".
She made it clear that our unhappiness with the product they sold me was not important to Leon's.

The manager I spoke with didn't want to tell me who the owner was, or any other information. She said that if I send an email it will just get sent to the store. I'm assuming that nobody would reply because I've sent many emails and nobody replies. She told me that the store manager's name is Gigi.

I'm sure that there is someone out there with the same problem. All of the beds I've ever had in my life fit nicely into a bed frame, this I've never seen in my life and would've never purchased had I known.

The picture below with the blue pillow is from the showroom

Approximate cost of services:
$6,000.00
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Private User
Private User
Private User reviews Halton Hills, ON
10/10

Sectional Sofa

I bought a sectional sofa 16 years ago at Leons in Mississauga. It still looks great, no sagging, no fabric fading - it just won't wear out. In my opinion, Leons have VERY GOOD VALUE FOR MONEY.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Johny from Saint Catharines
Johny from Saint Catharines
2 reviews Saint Catharines, ON
0/10

Piece of garbage

I bought two sofas on sale in April 2017.
What I got in delivery are completely different then they keep in store showroom for public to try, Sofa materia is not same as in store showroom and foam is totally piece of garbage, after we used even within three week foam completely dropping, They had a technician call me and he came to look at it and told me it was not repairable. I called Leon's and they said I can not return, have to buy another one but other sofa are very expensive so i choose same sofa so they send me only one but it's same garbage material, foam is gone down no more good to seat now after 6 week.
We totally unhappy our hard earn money gone in drain.
I will not recommend any one to buy any furniture from leon's

Approximate cost of services:
$1,600.00
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Private User
Private User
Private User reviews Toronto, ON
6/10

sofa

I called up to follow up order, after waiting, was asked for phone no. and said that our last order was only 2010, and Jessica sounds like I didn't place any order as nothing she can see on file(even I told her that pymt has been made) I called again, after a minute, gave the same phone no. and Arizza was able to let me know that still waiting for a chair and will be advised as soon as order completed.

Approximate cost of services:
$3,000.00
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Private User
Private User
Private User reviews Edmonton, AB
0/10

Poor service, terrible customer service

We purchased a Queen mattress Premium, Queen Adj and Mattress Protector. The salesperson did not tell us that this bed is not coming with a bed frame so after our delivery we started to set up our bed and then we figured that out. We went to another store to purchase our bed frame. Finally, we came home to finish setting up our bed AND there was ANOTHER surprise! The salesperson ordered and charged a KING mattress protector. I called LEONS South side right away 10 minutes before the store closed and I explained what happened and they said that: They can exchange it but not today because the store will be closed in 5 minutes. I explained that I won't wait until tomorrow because I paid almost $3300.00 for my bed and I WANT TO SLEEP IN MY BED TODAY. I spoke with the supervisor by phone and she said the same thing. Also, It's not my fault to choose the wrong size. And I don't want to make my bed twice when is NOT my fault.
I agreed with other reviews, they DON'T CARE after they got your money. I spent $3300.00 and Leon's CANNOT exchange one little thing to make me happy because NO ONE can stay 20 minutes after work. Customer service by phone is very poor, unprofessional, and it's NOT a good service at all. They should be more professional and bring better service to customers. I did not heard any apology from the Supervisor.

Approximate cost of services:
$3,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Tap in ??????????
Tap in ??????????
2 reviews Toronto, ON
0/10

Bench works like a seesaw (Design flaw)

Bought a Bench from Leon's. When kids/guests sit on the bench it flips from the other end as the bench is too light in weight and cannot hold onto the weight of the person.

Brought it to Leon's Mississauga location and they say it's all ok and won't refund or replace the purchase.

Couple of kids/Guests have fallen down already. Leon's does not care if anyone would be hurt

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Diane in Mississauga
Diane in Mississauga
3 reviews Orangeville, ON
0/10

coffee table and end table

I purchased these items on end table came smashed sent it back came broke my husband glued it so I took a discount the coffee table 50.00 came broke second broke they told me last chance for their mistake this furniture is not worth 50.00 never mind 500.00 never buy anything from here again. This is very sad they blamed me of course you are supposed to take what you get and shut up

Approximate cost of services:
$1,097.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Leon's Furniture

Founded in 1909 by Ablan Leon, the A. Leon Company started out as a general merchandise store in the small town of Welland in Southern Ontario. Today Leon's is one of Canada's largest retailers, selling a wide range of merchandise including furniture, major appliances and home electronics. The company continues ...
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