Leon's Furniture

Furniture
20 McLevin Ave ON M9N 3X3
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Leon's Furniture
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28%

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Reviews for Leon's Furniture

Average customer rating:
2.2 10 (173 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
0/10

Poor service, terrible customer service

We purchased a Queen mattress Premium, Queen Adj and Mattress Protector. The salesperson did not tell us that this bed is not coming with a bed frame so after our delivery we started to set up our bed and then we figured that out. We went to another store to purchase our bed frame. Finally, we came home to finish setting up our bed AND there was ANOTHER surprise! The salesperson ordered and charged a KING mattress protector. I called LEONS South side right away 10 minutes before the store closed and I explained what happened and they said that: They can exchange it but not today because the store will be closed in 5 minutes. I explained that I won't wait until tomorrow because I paid almost $3300.00 for my bed and I WANT TO SLEEP IN MY BED TODAY. I spoke with the supervisor by phone and she said the same thing. Also, It's not my fault to choose the wrong size. And I don't want to make my bed twice when is NOT my fault.
I agreed with other reviews, they DON'T CARE after they got your money. I spent $3300.00 and Leon's CANNOT exchange one little thing to make me happy because NO ONE can stay 20 minutes after work. Customer service by phone is very poor, unprofessional, and it's NOT a good service at all. They should be more professional and bring better service to customers. I did not heard any apology from the Supervisor.

Approximate cost of services:
$3,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Tap in ??????????
Tap in ??????????
2 reviews Toronto, ON
0/10

Bench works like a seesaw (Design flaw)

Bought a Bench from Leon's. When kids/guests sit on the bench it flips from the other end as the bench is too light in weight and cannot hold onto the weight of the person.

Brought it to Leon's Mississauga location and they say it's all ok and won't refund or replace the purchase.

Couple of kids/Guests have fallen down already. Leon's does not care if anyone would be hurt

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Diane in Mississauga
Diane in Mississauga
3 reviews Orangeville, ON
0/10

coffee table and end table

I purchased these items on end table came smashed sent it back came broke my husband glued it so I took a discount the coffee table 50.00 came broke second broke they told me last chance for their mistake this furniture is not worth 50.00 never mind 500.00 never buy anything from here again. This is very sad they blamed me of course you are supposed to take what you get and shut up

Approximate cost of services:
$1,097.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Carlene in Ottawa
Carlene in Ottawa
1 review Brampton, ON
0/10

Bedroom set

I wish I had read these reviews before buying my bedroom set from Leon's!! What people are saying is true. They do not care about you after they receive your money. They hire the best salespeople and put them out front to lure you in. They make promises they have no intention to deliver. I received a damaged bedroom set. I have called several times. They came and exchanged the damaged part and gave me another piece that was even more damaged. I have the pictures to prove it all. I sent the pictures to them. The customer service manager in Brampton is a piece of work. She called and said, " Give me until Saturday. I will give you a call." That was a month ago and still no call. They only care about getting your money and you could rot in hell for all they care. My bed looks horrible. I spent almost $4000 for a bed that looks like I got it at a garage sale. Do not go there!! Stay away from Leon's! You will regret it!! I have the pictures to prove it all.

Approximate cost of services:
$3,900.00
1 of 1 people found this review helpful.
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Reclining sofa in Winnipeg
Reclining sofa in Winnipeg
1 review Winnipeg, MB
2/10

Bought a recliner sofa

CRIPPLING ME UP: something seems to have broken and the sofa is crippling me. Called Leon's to buy another sofa ---- they do not care. Their customer service is just not there. I do not recommend anyone buying from this company.

Approximate cost of services:
$744.62
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Qaz in Toronto
Qaz in Toronto
1 review Montreal, QC
0/10

Delay and still not receive sofa!!

I bought two sofas from Leon and I received one of them in a broken condition after 3 months and I still haven't received my love seat after 3 months. I am really upset with Leon company.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
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Thesadnomad in Toronto
Thesadnomad in Toronto
1 review Burlington, ON
10/10

Amazing

Amazing store and customer service! Not sure what all these losers on here are talking about, but Leons is the best, no wonder they have been around for over 100 years.

Approximate cost of services:
$6,700.00
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Private User
Private User
Private User reviews Toronto, ON
8/10

great customer service, but can be improved

I got a queen mattress and box spring from them during their no tax sale.
Pro: I decided to write this review b/c this is what happened:
I got my delivery on time but the box spring would not fit through the stairs, so the drivers took it back and told me to call the store to either get a refund or pay some more and get the split box. So I call the store right away, and they said they are aware of this but have to wait for the drivers to come back to verify (fair enough). Then I started going online to figure out the pricing for a split box, and how is leon's return policy, and landed on this page with so many negative reviews.. which got me worried. At the same time, I found out that they dropped the price by 100 dollars for the mattress+box set (I paid 749 no tax, now is 649+tax), and the mattress alone now is only 399 (my receipt said i paid 599 for the mattress). So i decided to just have the box returned and get a split box somewhere else. I went to the store later in the day around 5pm. told them exactly what happened, they told me no problem they will give me a refund on the box, and do price match for the mattress. They photo copied my receipt and stuff, told me it will take 5-10 business day to see it on my credit card. 2 days later, I already see the refund in my account. I am very happy with how it turned out, and want to tell ppl that read the reviews here, it really depends on the store you go, and the ppl you are dealing with. I had a good experience with the Richmond Hill, ON Leon's (on yonge st), although there are some cons that I am going to mention below.

Con: even though you set up a delivery date, they don't tell you the 3-hr window until the morning of the day.

I did not really like how they had a no tax sale to trick you thinking that you have saved money, and then immediately drop the price after the sale. If it wasn't b/c the box didn't fit, I would not go on their site to check the price again, and would never found out that I actually ended up paying more with the no tax sale.

Approximate cost of services:
$700.00
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Private User
Private User
Private User reviews Toronto, ON
6/10

Delivery Policy

Terrible delivery policy. Cardholder must be there, wouldn't let my husband sign. Won't buy, because it's not worth taking a day off for a delivery. Need to have a better way.

Approximate cost of services:
$1,000.00
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Shark in Toronto
Shark in Toronto
1 review Toronto, ON
2/10

Garbage furniture

You pick up from street is better than to buy Leon store not enough form in sofa, very bad custom service,sale person want money from you ,do nothing. After you bought that is ,end of story for them.please read reviews here before you buy .

Approximate cost of services:
$2,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Leon's Furniture

Founded in 1909 by Ablan Leon, the A. Leon Company started out as a general merchandise store in the small town of Welland in Southern Ontario. Today Leon's is one of Canada's largest retailers, selling a wide range of merchandise including furniture, major appliances and home electronics. The company continues ...
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