Leon's Furniture

Furniture
ON M9N 3X3
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98%(151 reviews)
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98%(151 reviews)
79%(40 reviews)
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Leon's Furniture
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28%

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Reviews by rating (past 12 months)

Reviews for Leon's Furniture

Average customer rating:
2.1 10 (186 reviews)

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Private User
Private User
Private User reviews Halton Hills, ON
10/10

Sectional Sofa

I bought a sectional sofa 16 years ago at Leons in Mississauga. It still looks great, no sagging, no fabric fading - it just won't wear out. In my opinion, Leons have VERY GOOD VALUE FOR MONEY.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Johny from Saint Catharines
Johny from Saint Catharines
2 reviews Saint Catharines, ON
0/10

Piece of garbage

I bought two sofas on sale in April 2017.
What I got in delivery are completely different then they keep in store showroom for public to try, Sofa materia is not same as in store showroom and foam is totally piece of garbage, after we used even within three week foam completely dropping, They had a technician call me and he came to look at it and told me it was not repairable. I called Leon's and they said I can not return, have to buy another one but other sofa are very expensive so i choose same sofa so they send me only one but it's same garbage material, foam is gone down no more good to seat now after 6 week.
We totally unhappy our hard earn money gone in drain.
I will not recommend any one to buy any furniture from leon's

Approximate cost of services:
$1,600.00
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Private User
Private User
Private User reviews Toronto, ON
6/10

sofa

I called up to follow up order, after waiting, was asked for phone no. and said that our last order was only 2010, and Jessica sounds like I didn't place any order as nothing she can see on file(even I told her that pymt has been made) I called again, after a minute, gave the same phone no. and Arizza was able to let me know that still waiting for a chair and will be advised as soon as order completed.

Approximate cost of services:
$3,000.00
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Private User
Private User
Private User reviews Edmonton, AB
0/10

Poor service, terrible customer service

We purchased a Queen mattress Premium, Queen Adj and Mattress Protector. The salesperson did not tell us that this bed is not coming with a bed frame so after our delivery we started to set up our bed and then we figured that out. We went to another store to purchase our bed frame. Finally, we came home to finish setting up our bed AND there was ANOTHER surprise! The salesperson ordered and charged a KING mattress protector. I called LEONS South side right away 10 minutes before the store closed and I explained what happened and they said that: They can exchange it but not today because the store will be closed in 5 minutes. I explained that I won't wait until tomorrow because I paid almost $3300.00 for my bed and I WANT TO SLEEP IN MY BED TODAY. I spoke with the supervisor by phone and she said the same thing. Also, It's not my fault to choose the wrong size. And I don't want to make my bed twice when is NOT my fault.
I agreed with other reviews, they DON'T CARE after they got your money. I spent $3300.00 and Leon's CANNOT exchange one little thing to make me happy because NO ONE can stay 20 minutes after work. Customer service by phone is very poor, unprofessional, and it's NOT a good service at all. They should be more professional and bring better service to customers. I did not heard any apology from the Supervisor.

Approximate cost of services:
$3,300.00
What could this company do to improve their services?
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Tap in ??????????
Tap in ??????????
2 reviews Toronto, ON
0/10

Bench works like a seesaw (Design flaw)

Bought a Bench from Leon's. When kids/guests sit on the bench it flips from the other end as the bench is too light in weight and cannot hold onto the weight of the person.

Brought it to Leon's Mississauga location and they say it's all ok and won't refund or replace the purchase.

Couple of kids/Guests have fallen down already. Leon's does not care if anyone would be hurt

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Diane in Mississauga
Diane in Mississauga
3 reviews Orangeville, ON
0/10

coffee table and end table

I purchased these items on end table came smashed sent it back came broke my husband glued it so I took a discount the coffee table 50.00 came broke second broke they told me last chance for their mistake this furniture is not worth 50.00 never mind 500.00 never buy anything from here again. This is very sad they blamed me of course you are supposed to take what you get and shut up

Approximate cost of services:
$1,097.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Carlene in Ottawa
Carlene in Ottawa
1 review Brampton, ON
0/10

Bedroom set

I wish I had read these reviews before buying my bedroom set from Leon's!! What people are saying is true. They do not care about you after they receive your money. They hire the best salespeople and put them out front to lure you in. They make promises they have no intention to deliver. I received a damaged bedroom set. I have called several times. They came and exchanged the damaged part and gave me another piece that was even more damaged. I have the pictures to prove it all. I sent the pictures to them. The customer service manager in Brampton is a piece of work. She called and said, " Give me until Saturday. I will give you a call." That was a month ago and still no call. They only care about getting your money and you could rot in hell for all they care. My bed looks horrible. I spent almost $4000 for a bed that looks like I got it at a garage sale. Do not go there!! Stay away from Leon's! You will regret it!! I have the pictures to prove it all.

Approximate cost of services:
$3,900.00
1 of 1 people found this review helpful.
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Reclining sofa in Winnipeg
Reclining sofa in Winnipeg
1 review Winnipeg, MB
2/10

Bought a recliner sofa

CRIPPLING ME UP: something seems to have broken and the sofa is crippling me. Called Leon's to buy another sofa ---- they do not care. Their customer service is just not there. I do not recommend anyone buying from this company.

Approximate cost of services:
$744.62
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Qaz in Toronto
Qaz in Toronto
1 review Montreal, QC
0/10

Delay and still not receive sofa!!

I bought two sofas from Leon and I received one of them in a broken condition after 3 months and I still haven't received my love seat after 3 months. I am really upset with Leon company.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Thesadnomad in Toronto
Thesadnomad in Toronto
1 review Burlington, ON
10/10

Amazing

Amazing store and customer service! Not sure what all these losers on here are talking about, but Leons is the best, no wonder they have been around for over 100 years.

Approximate cost of services:
$6,700.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Leon's Furniture

Founded in 1909 by Ablan Leon, the A. Leon Company started out as a general merchandise store in the small town of Welland in Southern Ontario. Today Leon's is one of Canada's largest retailers, selling a wide range of merchandise including furniture, major appliances and home electronics. The company continues ...
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