I purchased a number of new windows from QSI in Hamilton in 2018 and 2019. This Spring one of the awning window cranks became inoperable and I contacted QSI. To my surprise, I discovered that Nordik Windows had bought QSI and there was some thought that it would be difficult to get the parts required.
I contacted Lifestyles directly since they manufactured the windows and was put in touch with Bobby McInnes. He was extremely helpful and a day after I contacted him, I received the new crank mechanism and his company paid the courier fee. Jason, the excellent installer from Nordik and formerly QSI, installed the new crank. There was no charge for the part.
All in all, a very happy ending!
- Approximate cost of services:
- $0.00
- Company Response
Thank you for taking the time to share such a wonderful experience with us. We are always just a phone call away if you need us!