I have purchased several Schonbek crystal chandeliers from John, the owner at Living Lighting, Richmond Hill. I am extremely pleased with the service I received. His prices are the best in town. He is very honest - always very open about any detail you want to find out in regard to your purchase. When I had a few defective crystals in one of my shipments, he promptly dealt with Schonbek (the manufacturer) who sent me the replacements. In other words, he is the type of retailer who wants to earn money with his business but is also looking after your best interest as a customer (quality which not many retailers can be proud of these days).