Luxury Bath Centre

Bathroom & Kitchen - Fixtures & Accessories
Toronto ON M3J 1M6
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54%

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Reviews for Luxury Bath Centre

Average customer rating:
6.3 10 (12 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Ordered two vanities and faucets

Went into this shop looking for vanities for a new condo I was buying. I was helped by Dario who seemed very informative and nice at the time. However, after I called about 2 weeks later regarding the delivery of the vanities, he turned into a different person. Said he had no control over the truck that delivers the vanities and couldnt confirm arrival date, even though he knew I need the vanities in a two week period. Promised arrival the next week and did not say that there was only one vanity ready. When I called about the other vanity he did not answer my calls (he had call display). Blocked call display and got another salesperson who was the rudest, nastiest every… Said he had to wait 6 months for his patio furniture, so what was my problem and to stop pestering them. Would not let me speak to a manager. Accused my contractor of losing the filler and refused to replace it on the phone. Terrible people. Never again!!!!

Approximate cost of services:
$4,700.00
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Company Response

Jane Randall - there is no way to please you! It's funny you don't want to use your name because what you have written is Absolute Garbage. Dario is correct in stating that we have no control when you order CUSTOM VANITIES and you expect them in two weeks. Crazy, even at the best of times. We do our best to get Custom Orders done ASAP, but, it takes time. Anybody doing a Renovation will know that what I'm saying is true! We pushed every favor we had with the supplier to get this done because we couldn't take you any more. They were Custom Made Vanities and Quartz Tops made for you with your Specific Colors and Sizes. Do you even know what you are talking about? You have tormented the Staff here. 45 calls in two weeks. That is Absurd! Threatening our Sales Staff with what you will do to them! You should be Ashamed of yourself! Dario, out of his own pocket paid for the Filler Strip for you as he had enough of you BS. In actual fact - we looked at the Camera when it was picked up and it was definitely there and taken by your contractor. Someone misplaced it - lost it or broke it. Not our fault as the Contractor even signed for it.
I'm asking you PLEASE - do not CONTACT us in any way anymore. We don't want your Business as it is to much of a Price to Pay for your unending ranting and raving! I have never turned away a Customer or Business in 49 Years since we started in 1972! You are the first! You truly are a NIGHTMARE. I hope other Business read this and make a Note!

Jackie in Scarborough
Jackie in Scarborough
3 reviews Toronto, ON
10/10

Bathroom Faucets

I've used this place to get home faucets twice now. By far the best service and fair prices. Honest sales people and always go above and beyond to get you what you want! I highly recommend!

Approximate cost of services:
$1,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Melissa in Vaughan
Melissa in Vaughan
1 review Vaughan, ON
10/10

Bathroom Renovations

I recently renovated both bathrooms in my home. Just about everything is from luxury bath and kitchen centre. The gentleman who helped me Ryan is one of the sales reps who was able to assist me from start to finish. Helping me decide all the hard decisions no one should make alone! I cannot thank him enough! Outstanding customer service. Wonderful products! Highly recommended!

Approximate cost of services:
$1,500.00
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Private User
Private User
Private User reviews Toronto, ON
2/10

Bathroon renovation

Had an issue with one of the fixtures (folding shower teak seat). The customer service was below par. No response to an email !

Don't feel like conducting future business with them.

Approximate cost of services:
$15,000.00
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Steve in ??????????
Steve in ??????????
1 review Toronto, ON
10/10

Purchased Faucets

Received great advice, service and price. This team was awesome. Would highly recommend. Went into many places and could not find what I needed. They had everything and more. Great place!

Approximate cost of services:
$1,000.00
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Brian in Toronto
Brian in Toronto
2 reviews Toronto, ON
10/10

Bathroom Renovation

I was referred to Luxury Bath Centre from a friend who purchased products from their store. I needed a supplier who would provide me honest advise, professionalism and quality products. I originally went in to look at a glass shower stall enclosure and ended up purchasing all the products required to renovate our bathroom. I would highly recommend a visit to Paul's store and know you will be provided the service and quality of products that you want to return in the future as well as refer a friend. Pay it forward...... Thank you Paul and Daniel.

Approximate cost of services:
$5,000.00
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brebuck50
brebuck50
6 reviews Toronto, ON
10/10

A great find!

I don't usually write reviews giving my opinion on services, stores or items, but I was moved to do so this time because I received such excellent service in a store for various items, that I want to
I don't usually write reviews giving my opinion on services, stores or items, but I was moved to do so this time because I received such excellent service in a store for some items, that I want to publicly praise this experience.
The service was provided by Paulo, the store was Luxury Bath Centre and the items were bathroom accessories. I was starting from scratch when I entered and I left feeling like an expert -- with the best quality fixtures at the most reasonable prices. Even my contractor was impressed.
In future, I will save myself time, effort and money by heading straight for this extremely accommodating and long-standing retail establishment.

Approximate cost of services:
$1,500.00
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Eily in North york
Eily in North york
7 reviews Toronto, ON
9/10

Great selection and the prices were very reasonable. Better than Home Depot.

We were looking for quality faucets that also look good for our ensuite and kitchen reno. We looked at faucets at very high end stores as well as home depots, lowes etc but did not find any that was stylish. We found Luxury Bath Centre by accident....we were driving by on Keele Street and saw the sign from the street. I was quite skeptical because of their name..."Luxury Bath Centre" and thought it might be describing their price also. Boy, was I in for a big surprise.
They had an incredible array of faucets from Italy. The only way I can describe them was "Ginger's meet Home Depot". The styling was Ginger's and price was like Home Depot's.
I purchased a rain shower/bath faucet combo for under $500, sink faucets for $100 X3, a kitchen faucet for $200 and a glass shower door for $600. The faucets and glass shower door made it look like I spent a fortune.
I have already referred them to a few of our friends and I will definitely go back to Luxury Bath Centre for our next project.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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David Lidov in North york
David Lidov in North york
1 review North York, ON
0/10

Bath renovation

Company failed to deliver an item worth $240 or to refund my money. For months it was "backordered". After negotiations by the Better Business Bureau, they offered to return my money if I brought the item in !!?!!. I was advised that the case was too small for small claims court and I bought the missing piece from another supplier.

Approximate cost of services:
$3,240.00
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J Wilson in Ajax
J Wilson in Ajax
3 reviews Ajax, ON
1/10

Plumbing Part Purchase

Desperate to find a drain for a sink with no overflow to match a copper vessel sink, as my contractor was about to finish my project, I located just such a drain with this company and drove half-way across town to get it. (Should have inquired about the price.) They removed the only one they had from a display board and said they'd give me a"deal" at just over $200...(The guy even pretended to look it up and told me it normally goes from a mere $500 because it is all copper!) Upshot is, the drain when finally installed, wouldn't drain well. A drain for a sink with no overflow, these holes are too small. Air bubbles form, allowing the sink to fill up. I paid for a $200 drain that doesn't work! I called the manufacturer and found out it had been discontinued 3 yrs ago. When sold, tho, they told me it retailed for just under $100 US. I would advise anyone seeking "luxury" plumbing items to shop around -- and probably not at Luxury Plumbing Centre .... Live and learn!

Approximate cost of services:
$200.00
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