We initially experienced some issues, however the company returned to resolve them and we are now very happy with our fireplace. It is beautiful and makes our house very cozy.
- Company Response
First of all, I would like to thank you for writing the review. It shocked me initially when I saw such disappointment from one of our clients, after much thoughts and emotions, I took your review to heart.
I called your Mom and grandmother, introduced myself and the issue was really not a huge one rather lack of communication from our end to resolve and explain the results.
We ended up going back to the house and remove the outer extra grate and replacing the inner one with another one which would be the appropriate one for the set up.
All went well and both your mom and grandmother were very satisfied with the end result.
I am asking you for your consideration of removing your rating from what it is to what your family members have experienced and a heartfelt gratitude to you for waking me up to see my people's action.
Please let me know if there anything else we could do to aliviate this issue.
Marsh's Stoves & Fireplaces