A purchase agreement was signed Sept 2018, with a tentative closing Dec 4th, 2019.
In Nov 2018 I requested a design guide from customer service but was told “Thank you for your email. I’d like to apologize for the previous correspondence and provide clarity as to why we no longer offer any design guides.” When we initially visited the Mattamy design center to choose options, the staff refused to provide us with any pricing.
On Wednesday July 31st, 2019 we were requested to attend a meeting to review the new house details. At the meeting we were advised that the construction progress was on time for a closing date of early December 2019.
Two weeks later on August 14th, 2019 we were advised that the Closing was extended until Mar 10th 2020. No specific explanation or apology was offered as to why we were mislead.
The house closing was delayed and finally closed 18 months after purchase date.
Mattamy design center originally refused to provide us with a list of design guide prices. We were expected to sign the final papers with absolutely no advance idea of pricing. I suspect, there was a purchaser uprising and Mattamy finally conceded to provide a basic design guide with “some” pricing.
At the PDI, the house was filthy inside and outside and full of defects and missing infrastructure. Apparently, Mattamy purchasers are responsible to ensure the house has been built correctly.
Apparently, this is the Mattamy way.
Luckily, we have had less problems than most of our neighbours. They have experience flooded sewage in their basements, leaking roofs causing considerable interior damage, vinyl siding that keeps falling off, incorrect kitchen cabinets that had to be replaced, cracked counter tops, hardwood flooring that was installed incorrectly, etc, etc, etc.
Mattamy used to build quality homes and provide quality service, but something has changed for the worst in the last couple of yeras