Megacity Heating & Air Conditioning Ltd (An Essential Service Company during Covid19)

I am a single woman. Sometimes dealing with home issues can be daunting. Megacity has been my HVAC for over 15 years. Efficient, come when they say, reasonable pricing, honest! Their technicians are polite, trustworthy, on time, tidy, and most importantly, superior tradespeople.I highly recommend them for all your HVAC and “on demand” needs.

We are pleased with the service we received from Megacity.
After realizing that our 20 year furnace was failing, we decided to replace it.
Tammy the manager, sent us Dave, who give us an estimate, and the replacement took place the next day. Soheil, the technician, was very pleasant, efficient, and fast. All the work, plus cleaning up, took about 4 hours.
Tammy, will forward the request to OPA, so we can receive our $250.00 rebate for purchasing a high efficiency furnace.

Thank you Tammy, Dave and Soheil.
H & F

I used Megacity for about 15 years and until the last 3 or 4 years, I trusted them, mainly because of Darin's friendly demeanor.

In the last few years, I have encountered several instances of getting voice mail when trying to book an appointment during business hours no matter what time of day it was. Businesses with land lines should answer the phone.

I first had them install ductless AC and then used them for boiler cleaning. The installer of the AC assured me that there was no maintenance required and that it would be cheaper than window units - it isn't. After about 12 years, the indoor units started leaking so they cleaned up the drip tubes and checked the compressor. At the next service call, I was told that the indoor units should be cleaned because dirt causes imbalance in the fan and that these units were meant to be turned on and left on for the duration of the season. I did that and spent a couple of days cleaning the units as best as I could but the unit that is used the most, started leaking in 3 areas instead of just one. I guess dirt was not the problem! Using 2 buckets and a towel to catch the drips is not a solution. Since none of the suggestions worked, I decided not to bother with another service all and bought a room air conditioner instead.

Now on to boiler cleaning - the last carbon monoxide reading was 86. The one before that 82 and before that, 78. These are within the limit but the rise, indicates a problem that I did not clue in on at the time because I had no idea what components are in a boiler.

I had another company clean the boiler. The reading is now 38. The conduit/piping to the chimney were clogged with dirt. The heat exchanger was uncovered and it was filthy - 22 years' worth of dirt. The numbers speak for themselves.

I now have a much better understanding of how it all works and what the components are and what a proper cleaning entails. It's much more than taking the burner cover off and vacuuming the burners for 22 years.

A very big Thank You to all at Megacity. As we are moving from the city, we want to express our gratitude and satisfaction for the past six years of dealings with all the team. Superb Service and Knowledge! Wishing you all Success for the future.

I contacted several different companies after being issued a warning tag from Enbridge. Tammy at Megacity was one of the few that got back to me. Her message was also extremely courteous. Darin came by and his quote was half the price of a competitor. He completed the work quickly and efficiently not to mention the fact that he was extremely friendly. Will definitely work with them again!

I've used them for all my furnace check-ups/repairs and they've always impressed me. Always professional, courteous, respectful of my time and home. When it came time for a new furnace I knew exactly who I would call to do it. They did not disappoint. VERY good experience.

Our neighbours recommended Megacity to us, and we couldn’t have been more satisfied with them. Darin and John installed a new boiler for us. We informed Darin that we wanted to avoid venting through the wall next to our narrow walkway into the backyard (the obvious place to vent out of our boiler room). I was assured that Darin would be the right person to find another solution if it was possible. He initially tried to vent out of the chimney but that was not a viable option. Rather than take the easy solution, he explored other options and eventually found a means of venting through a ceiling cavity in the basement and out a different wall in our house. The team worked an extremely long day to complete this, and Darin came back the following day (on a holiday weekend) to paint the external piping black so it blends into the look of our house more. This far exceeded my expectations. The venting in our boiler room is extremely tidy and they did everything possible to make it unobtrusive. Their price was competitive and the installation was done in a timely manner.

I called Magacity about 2pm on Wednesday after our gas company shut off all our gas gas. No heat no cooking, no hot water. The receptionist was very helpful and understanding and said she could have a technician about by about 5pm. The tech Darin gave us a call shortly before 5 and said he was running a little late but would be at our home in 30 minutes. Great follow-up and has arrived as promised. And what a technician he is. Very knowledgable and also a very nice person. Fixed our leak in just over an hour, relit the hot water tank and fireplace pilot and was on his way. Amazing service!!! We are new home owners in Toronto and MegaCity will certainly get all of our heating and air condition service business.
Thank you Darin.
Gary Donald