Melrose Prefinished Floors

We had our floors all redone by Melrose Floors. The job was pretty well done by Mark Fraser's Fraserwood . Their workers were EXCELLENT! Unfortunately the laminate had one defective , broken plank. Torlys and Melrose told me they would replace the plank. The laminate has a great , long warranty and its only a few months after installation so fixing it shouldn't be an issue. But they havent done anything to replace the faulty piece. 10 phone calls and visits later and NOTHING! It's only one plank, not tough to re-do!
A warranty is only as good as the people who represent the company. In this case the great warranty appears to be useless.
Lovely floors, NO back up. I wouldn't recommend Melrose Floors on Weston Road.

ADDENDUM

TORLYS took care of the problem, Highly recommend TORLYS LAMINATES!!

We had our floors all redone by Melrose Floors. The job was pretty well done by Mark Fraser's Fraserwood . Their workers were EXCELLENT! Unfortunately the laminate had one defective , broken plank. Torlys and Melrose told me they would replace the plank. The laminate has a great , long warranty and its only a few months after installation so fixing it shouldn't be an issue. But they havent done anything to replace the faulty piece. 10 phone calls and visits later and NOTHING! It's only one plank, not tough to re-do!
A warranty is only as good as the people who represent the company. In this case the great warranty appears to be useless.
Lovely floors, NO back up. I wouldn't recommend Melrose Floors on Weston Road.