G.H.Johnson's Trading Co. Ltd.

Furniture
950 Dupont St Toronto ON M6H 1Z2
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G.H.Johnson's Trading Co. Ltd.
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60%

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Reviews by rating (past 12 months)

Reviews for G.H.Johnson's Trading Co. Ltd.

Average customer rating:
6.8 10 (235 reviews)

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Laura in Oakwood and St Clair
Laura in Oakwood and St Clair
2 reviews Toronto, ON
0/10

Furniture

This has to be the worse company I have ever dealt with. I ordered a complete dining set as well as, a bedroom suite. I had originally planned more but, it became obvious that this company promises they will "take care of you" and never do. It was originally supposed to take 5 weeks to receive the dining furniture (I was told this multiple times by the owner Pat) it took 10 weeks! I was assured that the absolute maximum amount of time was 6 weeks. When 6 weeks came and went I called and they said, who told you 5 weeks it will be at least 10! I had explained that a special event was planned and that I had been told without doubt that the furniture would arrive before this event. I spoke to multiple people including the owner several times and then finally got a gentleman on the phone who said, "they promise you whatever you ask to get the sale". He was sorry for my trouble. The furniture for both rooms was supposed to arrive at the same time so, there would be one delivery fee. That was another joke! When I spoke to a lady she said, my delivery for my furniture would be two separate days and therefore, two separate charges. This meant I had to take two days off of work! So, almost $300 in delivery fees and missed wages my furniture arrived! But, that isn't the end of the story! The furniture that arrived wasn't what I ordered and it was damaged to boot! The quality wasn't what I had been shown! I called immediately both times as well as, emailed both the owner and his son, Mark. Amazingly, no one would return my calls. When I finally did speak to the owner he told me, "I'm going to take care of you". If you have dealt with these guys this is their favorite saying. 5 months later I still have the wrong furniture that is not the quality I ordered and is broken and damaged!!! I wouldn't recommend this company to anyone not even someone I didn't like! Also, I wanted to add that they charged my credit card again after I had paid in full without my consent or authorization. They would not reverse the charge and gave excuses and finally stopped returning my calls. I found it very suspicious while reading positive reviews that some of the reviewers had the same names as sales team members and family. I wonder about the validity of these positive reviews when my own experience was so, horrible. To date I have stayed home 7 separate days for deliveries scheduled and repair services that never happened. I can't believe this company is still in business!!

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tiger in Oakville
tiger in Oakville
1 review Oakville, ON
0/10

safa

this company is a nightmare, I have to sue them to get my money back! When I place order I give them 3000 payment upfront, but the order never complete, and they never pickup the phones after they get your money! this company is very very bad, not honesty

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Richmond Hill, ON
0/10

Terrible Customer Service

G.H. Johnson has the worst customer experience that I have ever seen – they can't follow through.

I purchased bedroom furniture from G.H. Johnson over the phone from the owner’s son (Shaun) with a 50% deposit and was told it would take 1-2 weeks. After 2 weeks and no phone call, I called and they told me it was a special order and it would take 4-6 weeks. After 6 weeks and no phone call, I called and received a call back to schedule delivery and pay the balance with my credit card which they said was required to schedule the delivery. On the scheduled delivery date, I received a call 1 ½ hours before the delivery window after spending hours clearing the bedroom and they said the furniture has not yet arrived and they would call back to reschedule the delivery. I called customer service (Mark, owner’s son) several times and he called back once with no real explanation. I left a final message for the owner (Pat) to call back or I would have my credit card company charge them the full amount of my order. The owner never called back and I had my credit card company charge them. The day I got my money back I noticed a call from G.H. Johnson, which was no surprise as they are only in it for the money.

After 14 weeks instead of 1-2 weeks, we received our furniture (ordered February 17 and received May 28)!

One might expect better customer service when dealing directly with the owners’ family but this is not the case with G.H. Johnson. I would not recommend G.H. Johnson to anyone.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Horrendous Service

Although the furniture at this store is lovely, I can't say the same for the sales team. They are exceptionally rude! After spending the day at home waiting for my furniture to be delivered during the designated period between 9am-1pm, I called the company to ask what was going on. I was told that my order had been delayed and my furniture would take another 3 weeks to arrive. When I asked why no one had called to tell me that my order was delayed, the woman I spoke with hung up on me. When I called back for further clarification as to what had happened to my order, I was hung up on again. I finally managed to speak with a different salesperson, who was not quite as rude to me, but he was not able to confirm when my furniture would arrive and directed me to send an email to the owner. I have sent 3 emails and left two phone messages over the last week and no one has bothered to contact me. Now I am forced to make my way back to the store to find out when my furniture will arrive. I would avoid this store at all costs. They expect you to pay upfront for your items and then want nothing to do with their customers. They are disgusting! I have sent in a complaint to the Better Business Bureau.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

you buy at G.H Johnson's once and you regret forever

The worse experience I have ever had in my life as a costumer was at furniture stores G.H Johnson’s, at 950 Dupont Street (Dupont and Dovercourt). I bought a sofa there and paid it in advance and what was delivered to my house was a despicable sofa, much inferior in quality then the one I bought. At the same day, I went o the store to complain and was re-directed to the owner of the store. He was very rude and said i should had read the back of the bill where it says “no return”. I have called several times and he is always very busy to talk to me I have written several e-mails and had no response. Only after I bought the furniture there I realized that is the way the store operates. The store displays nice and good quality furniture, the staff are very nice, friendly and polite when they are doing the sale. But they rarely sell the furniture which is in display, which means that the furniture you want have to be ordered. The store orders the furniture, you pay in advance and then a much cheaper furniture is delivered to you and when you complain, they direct you to the owner who says noting can be done about it. It is immoral.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Mobile file cabinet

Try to send us a damaged file cabinet we paid $150 and it took many calls and stories before we finally got a refund. Everything has to be authorized by Pat and he is busy

1 of 1 people found this review helpful.
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Halina Wasylycia in Etobicoke
Halina Wasylycia in Etobicoke
1 review Toronto, ON
10/10

Living Room

We have been going to GH Johnsons for many years. Pat has always been great to deal with. He is always willing to source out whatever your furniture needs might be. His staff is always been professional and treats you with respect. Pat have good relations with many high end manufacturers and he always provides the best pricing by far. Yes he is a very busy, because he runs a successful furniture company, however he always returns my calls in a timely manner and replies to my emails. I would recommend the store. Customers these days can be too demanding, be kind and you will be treated with kindness. Great team at GHJ !

1 of 2 people found this review helpful.
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marty  from Etobicoke
marty from Etobicoke
7 reviews Toronto, ON
0/10

purchased furtuniture - request re-uphostery of a chair.

Stay away from this store. Stuff is rude the and the owner Pat was friendly at the beginning .Made the purchased and requested re-upholstery of a chair which he agreed. After 2 weeks I called many times and then I understood why of the reviews and how rude his staff is. He never returned my call. Today I went to the store and when he saw me he gave me disgusting gesture with his hand but told he was not returning my calls he was too busy and to take my chair... He can afford to be that rude because his motivation is money and he has plenty of it and business its good for him. Shame on you. No one deserves to be treated in such manner.

1 of 1 people found this review helpful.
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John from Mississauga
John from Mississauga
9 reviews Mississauga, ON
9/10

Dining room chairs

We previously bought an awesome bedroom set from these guys a few years ago and returned back here after finding most of the other store prices ridiculous. They have a very good selection of modern furniture and the prices cannot be beat...actually most of the stuff they sell is what other stores mark up and sell for higher prices. Our sales guy Sean was amazing and not pushy at all. The issue we had was when it came to delivery, the people on the phone were not organized at all. The delivery dates got postponed and afterwards we were told items were not available. My wife went over to cancel the order and that is when Sean and the owner Patrick Johnson got involved. They are both wonderful to deal with and really care about customer service. Sean and Patrick arranged for a free delivery to my house and saved the day. We actually went back a few days later to buy two more chairs. They are aware of some of the bad reviews and are really working hard to turn things around. My advice to anyone having issues would be to try and contact Patrick directly. We need some more furniture and will be heading back there soon. All the best guys and thanks for the dining chairs...they look great in our house:)

0 of 1 people found this review helpful.
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Leah from Toronto
Leah from Toronto
1 review Toronto, ON
10/10

Bedroom furniture

Recently my decorator advised us to visit Johnson's for our bedroom furniture. As most people do these days, I looked them up on the web and read all the poor reviews about service etc. I decided to go and see them anyways and I AM GLAD I DID. I was pretty upfront with Patrick Johnson about his ratings and he right away admitted to me that it was the case and they are working very hard to change this perception.

My experience was as close to perfect as I could ask for. Everything was shipped on time and the products were exactly as ordered. One thing that did occur was that when the installers came they put a nail in too deep and it came through the other side. Well Mark Johnson dealt with me directly and I had my new bed up within a few days.

Customer service starts when there is an issue. That is when you really know what things are like. I would recommend Johnson's to anyone who is looking for good quality furniture at affordable prices.

Say hi to Patrick for me. He will likely greet you at the store.

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about G.H.Johnson's Trading Co. Ltd.

G. H. Johnson's is a privately owned family busines founded in 1946; our first store in the market district of Otawa was an eclectic mix of new, used, and surplus furniture. G. H. Johnson's Toronto store blends its own product line with those of manufacturers from the U. S. , ...
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