Same review as under company name "MacRae GJ Foundation Repair".
I contacted them on July 27 about a basement leak. They showed up 2 days later and promised a quote on Aug. 3. I heard nothing by August 10 so sent a follow up email. No response. Contacted them on Aug. 20th. They finally sentme a quote on Aug. 21 and promised to start in 2 weeks. It's now Sept. 19 and I've never heard from them since. I gave up and went with another contractor. (finally got an apology on Sept. 24).
- Company Response
I acknowledge our sales representative mishandled communications with Patrick from Oakville, July 2009.
We are a 30+ year company with a system in place. As we strive for perfection,everytime; we're not perfect. We have addressed the communications shortfall with the representative involved and will monitor more closely.