1 review Toronto, ON Joined 2008/03/24

6.5/10

Toronto

10/27/2006

Experience was good if you want to be able to live in your house during the reno. No hotel or calling on friends for a place to live. Very clean, good crew, made everything in 3 days as promised and advertised.

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Karen East York

5 reviews Toronto, ON Joined 2009/02/27

2.5/10

2nd story addition

Home Additions review in Toronto

07/23/2006

This is a slick organization. They have very expensive marketing materials, and their sales staff lull you into believing your project will be completed on time, on budget and to your satisfaction.

That is far from the truth. The budget estimates they provide are not realistic, and you will never be able to build for what they tell you unless you use recyled materials and low end fixtures (i.e. they told me I would be able to buy and install all fixters for 2.5 bathrooms for $5,000).

Although they provide the exterior shell and indicate that you can use any contractor (i.e. theirs or one of your own) - after an exhaustive search, I discovered that I could not find a contractor that would work on Modular Home Additions. So I was forced to use a Modular contractor. He eventually abandoned the job and we were forced to find independent contractors to complete their work.

You need to keep an eye on Modular. They try to take short cuts, and if there is a problem, I advise you to hire an independent inspector. The owners use bullying tactics to back you into their solution.

I believe we made a mistake in selecting Modular. Don't make the same mistake

3 of 3 people found this review helpful.

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Company Response: We would like to offer our sincerest apologies to Karen. However, we have done over 400 plus renovations in our 6 year history. The vast majority of these home owners have been greatly satisfied with our workmanship prices and timelines. Our item by item quotes are extremely accurate. $5000.00 would have bought Karen good quality, basic fixtures for 2 and 1/2 bathrooms. We've done it in other houses. Over 80% of our clients have used there own interior finishing contractors with great success. The contractor used, at Karens house, unfortunately ped the ball. Abandoning both Karen and Modular. As a company of our word, we've worked hard to rectify the problems that were created. Modular made every effort to fascilitate a timely completion of her project. We offered to arrange alternative contractors, at our expense, to complete the works. Modular does not take short cuts however, the original interiors contractor did. I have worked for Modular for approximately 5 years. The owners have always always worked to be fair and honest with the clients and staff of the company. Like all other renovators Modualr makes it's fair share of errors. However, we ALWAYS work with our clients to rectify the situation(s). It is unfortunate, in Karen's case, that we did not meet the high standards of customer satisfaction that we have set ourselves.

Jane froom T.O

1 review Toronto, ON Joined 2008/03/24

First Review

2.3/10

Home Additions

Home Additions review in Toronto

01/21/2006

The lines were terrible. Phone calls were not returned. I never knew who I was dealing with at each stage of the project. They caused damage to fixtures and my house. The project was delayed by 3 months.

3 of 3 people found this review helpful.

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