Mr Rooter Plumbing

Newmarket ON L3Y 2B1
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HomeStars  >  Kitchen Planning & Renovation in North York  >  Mr Rooter Plumbing  >  Install and Hookup Post Renovation
18 reviews Toronto, ON

Install and Hookup Post Renovation

We purchased a house in the summer to which we made many modifications to improve accessibility including a new kitchen and bathroom. We hired Mr Rooter Plumbing at the end of the renovation to hookup the dishwasher, kitchen faucet, shower fixture, toilet, and bathroom faucet and sink. As it turned out hooking up the dishwasher was beyond the plumber’s skills. He did try to hookup the dishwasher but in the end had we hired an installer to secure and level it. The kitchen faucet, toilet, and bathroom faucet and sink were installed well, The shower fixture was, again, beyond the plumbers skills … mostly because he failed to read the installation instructions that came with the unit. He cut short a pipe that should not have been cut short requiring us to purchase and him to install a fix. Finally the shower fixture was installed well (and we love it). Attempts were made to close-off two clean-out traps that were open in the basement but ultimately we did that ourselves with a bit of elbow greese. Overall we’re satisfied with the promptness exhibited by the plumber and how available he made himself for the challenges we encountered but were a bit miffed at his confusion with the shower fixture. We’re also unsure if the work he initially quoted included jobs he ultimately couldn’t do.

Approximate cost of services:
What could this company do to improve their services?
The plumber should have reviewed the shower fixture installation instructions. New shower systems come out all the time and he can't expect to know how to install all of them.
Any advice to offer fellow homeowners facing a similar project?
We should have hired an appliance installer to hookup the dishwasher
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Company Response

Dear Frank,

Thank you for the constructive feedback on our service. At Mr. Rooter Plumbing, we strive to provide excellent customer service and to ensure our customer’s experience is a positive one. If our technicians struggle on a job, we want to know about it, so we can provide further coaching and training to our staff. We would really appreciate it if you could call us to discuss the matter further. Please call our office at 416-488-1940 and ask to speak with the owner, Derek Moreland. Thank you.