Had a complicated issue with the terrace deck above my garage a while back, which had a clogged eaves trough drain (covered / non-visible). Gary was sent over to look at the issue, and used the snake with the camera to look into the drain. Ultimately the camera could not give us any insight into what the problem was. However, he used another snake device, being very careful not to cause any damage to the metal eaves drain system, to see if it could clear the mystery clog. Eventually he was able to fish out a clear plastic bag which had clogged up the entire system! Excellent service, for an unique and complicated issue that wasn't a conventional plumbing/pipe problem! During the whole time, Gary was very courteous, friendly, and really cared about trying to solve my problem (which he did)! Highly recommended! Thank you!