New Canadian Drain & Plumbing Ltd

Here's the exact timeline of my experience:

At about 2:00pm on December 28th, I put out a Homestars request to New Canadian.
At 3:29pm they responded by phone, they asked me about my problem and offered to send someone to check things in the next hour. They did not charge me a fee for this (another company want $200 just to show up).
At 4:30pm, Volodymyr arrived. He inspected things for about 45 minutes, ran some tests, and gave us the bad news succinctly. He gave us a rough quote, but made it clear that the office would contact us in the morning with the complete one. (It was late by then, I didn't expect the work done same day.)
At 8:30am the next day, the office called. They gave a clear quote that was right in the same ballpark as Volodymyr had given us. I said yes, and they said that the plumber would be there in an hour.
An hour later, he arrived. He worked diligently for several hours, called me in to discuss the various issues that he discovered during the process, talked to me before doing anything extra, and completed the work and was gone by 2pm, December 29th.

That's pretty darned good service, if you ask me. And during the holidays no less. Volodymyr also explained the future problems we might have that he couldn't solve right then and there. He was competent, genuine, and clear.

I don't know anything about the price, maybe I should have asked around for more quotes, maybe it's a totally fair price (the approx. cost is after tax). It seemed reasonable for the work, in my mind. It was definitely worth it to me, to have the whole thing resolved in about 24 hours from the first reach out, during what I imagine is a busy period. That was amazing.

These folks run a tight ship. They'll be my first call any plumbing emergency I have.

Job was scheduled for 9am service man arrived at 12:15pm. Had to cancel a client as was desperate to get it done. Gave me the estimate which showing but went ahead after such wait and exasperation. Nothing agains the plumber but now speechless Two neighbours has same work done within the last two months. Spoke to a plumber later who all confirmed that I was ripped off by at least $400.
I feel like a fool but will make sure that I will let others know not to be compromise by your company

Tony and the team at New Canadian Plumbing solved my intractable toilet problem after all other attempts failed. I was really grateful for the quick response and cheerful service. Definitely value for the money.

Sheldon and his crew provided prompt punctual and polite service at a fair price. not the first time I have used this company never been disapointed

Winford was great, personable, and professional. Confirm work done and explain how replacement pipe in the basement works for the back yard shut off. First time using company, very happy with service.

Job was not fixed. Plumber had to come three times.
Finally he said I needed a new faucet and to install would be an additional $360.00 on top of what I already paid. Called the office and they basically didnt care and kept saying he came out three times. Thats because he didnt diagnose the problem correctly.

I was procrastinating on fixing a dripping bathtub faucet and then it suddenly turned into a steady stream. The shower plunger also seemed ready to break at any second - which would have been dire. I saw the New Canadian van parked in my neighbourhood, so I gave them a call. Tony was here the next morning, right on time. As the old faucet handle was seized, he had to cut it off and run to the supply store for more parts. The whole job was still completed within a couple of hours. Tony was very nice and professional, and Im so pleased its finally done! I will definitely call this company again for any future plumbing jobs. Thank you!

I recently had the pleasure to hire New Canadian services, through a friend's recommendation, for two separate services in my home. They snaked the kitchen sink and installed a sump pump for me. The quality and speed of their service is impressive as they resolved my problem with ease, also their staff was really friendly and professional during the whole process, leaving no messes behind after the job was done.
Definitely Ill call this company again if I have another plumbing problem at my house.

Hi! Just to share my experience with you. Im satisfied with the job done at my house, the people at the company is really nice and professional, I highly recommend the services of this company. I had problems in my main drain and after the technician came everything is good. Thank you!

In May 2023, I experienced water dripping from faucet and paid ~$450 to replace entire shower cartridge + hardware by Nima. After 4 months, hot water stopped coming out from the same faucet. We called Nima and without looking inside the faucet system, he insisted that it must be a problem with the condo building leaving sediment causing a clog and that I need to pay him another $320 to fix it.
We related this issue to condo management and they said that no other units had this issue and since it was localized to the same shower, it must be cartridge problem again. I called New Canadian Drain and Plumbing and after going back and forth, Nima still insisted I pay, but a little less at $250 instead. However, at that point, I've already started having doubts because we've never had hot water just suddenly stop working. What is the probability of this happening only to this shower where the entire cartridge and hardware are already replaced but not happen to say the second washroom?
So, I decided to find a new plumber. The new plumber who fixed the issue said that the problem is indeed a result of poor workmanship.
I'm sharing my experience here because I hope others don't have to deal with what I have experienced. My condo management said that other plumbing companies offer warranty on their work. Unfortunately, it seems like this does not apply to New Canadian Drain and Plumbing.