New Canadian Drain & Plumbing Ltd

Plumbing
182B Saint Helens Ave Toronto ON M6H 4A1
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New Canadian Drain & Plumbing Ltd
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93%

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Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.3 10 (1086 reviews)

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Daniel in San Francisco
Daniel in San Francisco
1 review Toronto, ON
1/10

Basic sewage backup repair beyond contractor's skills

Came promptly to deal with sewage backup due to a plugged drain, good! Couldn't clear the drain despite hours of snaking, no so good. Found the site of the problem by scoping, so good again. I called in a competitor for a second opinion. Drain cleared next day within 10 minutes of the workman setting up, and drain repair completed the following day for $1000 less than the price quoted by New Canadians. Called to ask New Canadians whether they'd consider reducing the charge for the unsuccessfully snaking of the drain (clearing the plug allowed us limited use of toilets/sinks while repairs scheduled), and got a hostile response. Not so good. The competitor called in technicians to address sewage damage, schedule clean up, repairs, and interface with insurers. None of these other services were in New Canadians' wheelhouse.

Approximate cost of services:
$600.00
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Company Response

We are sorry to hear that you feel this way about our service. The amount we quoted was reasonable for the work we proposed, which was much larger than you received. As you stated, “the competitor called in technicians to address the sewage damage” meaning they subcontracted the work out. Our team is made of our employees, who are licensed, as we do not subcontract our work out and we expect that you will soon experience the type of service that you paid for. Once again, we are sorry you feel this way and wish you the best in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Quick (and perfect) Shower Fix

What we thought was just a loose shower faucet handle (we couldnt turn our water on or completely off!) ended up being more than that and beyond our skills. We called New Canadian Drain & Plumbing and they were there the same day, showed us exactly what was wrong and replaced the part that was damaged and worn. Wynford was knowledgeable, told us everything that was going on and was done everything in record time. Would absolutely call and use them again!!

Approximate cost of services:
$360.00
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Company Response

Thank you for sharing your experience with other homeowners and we appreciate hearing you were satisfied with Winford’s knowledgeable and timely service. It is our team’s pleasure to be able to provide service like the one you experienced. We look forward to assisting you again in the future. Thank you from New Canadian Drain and Plumbing.

Toronto
Toronto
1 review Toronto, ON
10/10

Backwater valve, sewer clean out

We had to call a plumber ASAP, as we had a major flood in our basement. We called NEW CANADIAN, and they responded and arrived within the hour.
The basement flooding was a disaster !
We had a sewer backup from the city sewer pipe!
Nima and his team identified the problems and commenced the work immediately.
The basement drain and new piping needed to be replaced which required the cement floor to be dug up to place PVC piping ,along with a backwater valve( BWV) and a sewer clean out. The disruption to the household was minimal in terms of water and sewer useage . The worked quickly, and efficiently.
The repair job included replacing the cement work to the floor.
They provided an access point for both the BWV and sewer clean out. They were easy to work with and very helpful in providing me with photos of the work they were doing . This is my mothers home and I am 4000 km away making the necessary arrangements.
They were very reassuring, polite, confident, and knowledgeable.
They cleaned up the basement and did a great job.
Thank you so very much.
I highly recommend New Canadian Drain and Plumbing.
Christine.

Approximate cost of services:
$1,200.00
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Company Response

Thank you, Christine, for sharing your experience and recommendation with fellow homeowners. We are glad to hear Nima and our team were able to provide reassuring, knowledgeable and professional service. Our team of licensed professionals do their best to help our customers in any way they can when our clients need it most. We look forward to helping you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Snake Service

Tony excellent service for a main snake drain. Assed the problem quickly. Highly recommend company.

Approximate cost of services:
$350.00
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Company Response

Thank you for sharing your experience with other homeowners and we appreciate hearing you were satisfied with Tony’s professional and timely service. It is our team’s pleasure to be able to provide service like the one you experienced. We look forward to assisting you again in the future. Thank you from New Canadian Drain and Plumbing.

Wayne in Toronto
Wayne in Toronto
0 reviews Toronto, ON
10/10

Service in Minutes - Fixed Leaking Toilet

Had some water showing up around the base of my toilet - called New Canadian and Tony was at my house within the hour! No cost to have him come out and quote, which was great, and he seemed to know what was wrong right away.

He needed a second person for the job (Alan), who also came quickly, and the two of them found and fixed the problem quickly. Polite, masked, and cleaned up (even put the bath mats back).

He looked at a couple of other issues I asked about, but had no problem when I said no to the quote for the extra work (which wasnt urgent).

Very happy with the speed and service provided!

Approximate cost of services:
$500.00
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Company Response

Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Wanye and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

Rod
Rod
0 reviews Toronto, ON
10/10

Excellent catch removal and backwater valve installation

We own an old Victorian house in Toronto with pipes to the city that needed attention. Nima and Vahid did an excellent job removing the old catch and replacing the system with PVC and a backwater valve to the city. They were always very polite and professional and left the place spotless. The job required a lot of digging in a small spot but they took extra care not to ruin original iron fence. They even removed and repotted our lilac bush to protect it from any harm! They have now promised to take the next steps to get the paperwork done so we can apply for a city rebate on the job. We cannot not recommend them enough. They were professional, knowledgeable, quick, efficient and great to work with. Thank you guys.

Approximate cost of services:
$6,500.00
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Company Response

Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Rod, and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Snaking

Clogged pipes. Issue resolved in less than half hours.
Cleaned after he was done.
Would highly recommend.

Approximate cost of services:
$300.00
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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

J Levy in Toronto, Ontario
J Levy in Toronto, Ontario
4 reviews Toronto, ON
10/10

Install new kitchen faucet

This is the first time I have used New Canadian Drain and Plumbing Services. Nima did an excellent job of installing a new faucet in my kitchen. He was very efficient and professional and left th work area very clean. I would definitely recommend this company and would request Nima for any additional work I need.

Approximate cost of services:
$200.00
Was this review helpful? Yes No
Company Response

Thank yoY, for sharing your experience with fellow homeowners. We appreciate your comments regarding Nima’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

Kathryn in Mississauga
Kathryn in Mississauga
0 reviews Mississauga, ON
10/10

Great service

New Canadian Drain and Plumbing were amazing. They came within 2 hours (super responsive). Winford was professional, polite, knowledgable and hard working. He had my problem resolved in record time. He went above and beyond. I will definitely call New Canadian Drain and Plumbing again. Thanks Winford!

Approximate cost of services:
$362.00
Was this review helpful? Yes No
Company Response

Thank you, Kathryn, for sharing your experience with fellow homeowners. We appreciate your comments regarding Winford’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

Luigi in Toronto
Luigi in Toronto
1 review Toronto, ON
10/10

Plumbing/drain repair

Kitchen & laundry room drains totally backed up. Needed camera inspection, painstaking reset of 30' drain pipe slope, roto-rooting and power-washing of drains; about 7 hours work. Camera tool showed the drain is now totally clear and flowing smoothly. Meticulous and great clean-up. George and Allan did a great job and were very personable, explaining how to avoid this issue in future as well as setting up a strategy and follow-up process. Explained things to my wife and daughters, too. I feel very confident now and they are definitely on my contacts list.

Approximate cost of services:
$1,000.00
Was this review helpful? Yes No
Company Response

We are pleased to hear that you were satisfied with George and Allan's efficient workmanship and dedication. Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Luigi and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Due to COVID-19 For our customers' safety, our plumbers are wearing Medical Masks, Medical Gloves, and have Disinfecting Spray with them.

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement; Back Water Valve & Sump Pump installation; Water line Replacement, Drain Cleaning,Camera Inspection, All Plumbing Fixtures Installation. Waterproofing.
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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