Came promptly to deal with sewage backup due to a plugged drain, good! Couldn't clear the drain despite hours of snaking, no so good. Found the site of the problem by scoping, so good again. I called in a competitor for a second opinion. Drain cleared next day within 10 minutes of the workman setting up, and drain repair completed the following day for $1000 less than the price quoted by New Canadians. Called to ask New Canadians whether they'd consider reducing the charge for the unsuccessfully snaking of the drain (clearing the plug allowed us limited use of toilets/sinks while repairs scheduled), and got a hostile response. Not so good. The competitor called in technicians to address sewage damage, schedule clean up, repairs, and interface with insurers. None of these other services were in New Canadians' wheelhouse.
- Approximate cost of services:
- Company Response
We are sorry to hear that you feel this way about our service. The amount we quoted was reasonable for the work we proposed, which was much larger than you received. As you stated, “the competitor called in technicians to address the sewage damage” meaning they subcontracted the work out. Our team is made of our employees, who are licensed, as we do not subcontract our work out and we expect that you will soon experience the type of service that you paid for. Once again, we are sorry you feel this way and wish you the best in the future.