New Water Plumbing

New Water Plumbing is very reliable. They keep their appointment on time , even though I pay a little higher than market, their work quality shows the results. I definitely recommend and use their service again.

I had to call this plumbing service because my condo Board has deemed this company to be the ones to call for the specific purpose of installing a regulator cartridge into the shower tap. I read the reviews posted here, told my condo manager that I would like to use someone else but the response was that it is necessary to use New Water Plumbing.

All I needed done was the installation of the cartridge. New Water Plumbing told me the rate for labour and for the part and asked me for my credit card number to hold the appointment.

The work was done quickly but for some unexplained reason the plumber decided I needed a new shower head. I wasn't home at the time so I did not see nor speak to this plumber while he was in my home (my roommate was there simply to let the plumber in). Without having a call from the plumber, the new shower head was installed and billed to me. Why the shower head has anything to do with the temperature of the water is beyond my comprehension. Why a new shower head needed to be installed is also beyond my comprehension, considering the shower head was perfect and functioned exactly as it should.

The first thing I did was contact New Water Plumbing to complain. I was told someone would get back to me. Four hours later, there was no return call.

I decided to contact my credit card company so that they would put a stop to the charge New Water made on my credit card. Luckily the transaction had not been posted yet.

I then called New Water Plumbing but since it was after regular business hours I had to leave a message with the answering service.

The next day, there was no call from New Water Plumbing. I called them during my lunch break to complain again. I was again told that someone would get back to me.

The shower head left by New Water Plumbing is not necessary and is not being used. Obviously, I am still waiting for this company to make things right.

The plumber arrived an hour after the allotted service window. Didn't have the part for one tap and, despite my 2 follow up calls, no one ever called or visited to finish the job.

I had New Water come in to address a problem I had with my shower leaking onto the ceiling of the condo below me. They were familiar with the units in our condo, and as such were recommended by the condo board.

The skill with which the plumber executed his craft saved me hundreds of dollars. Long story short, they could have smashed the tiles out of the way in order to get at some hard to reach pipes, or they could take the time to carefully preserve the tiles and use them to do a seamless patch up job. They did the latter. There's no way I would have found the exact tile to replace it if he had just busted in there.

Talent is hard to find in the trades, and the guy that NW dispatched to service my problem was top notch. Everyone I dealt with was a true pro. Totally impressed.

I've used them twice. The first time they were amazing, went above and beyond for some work that needed doing in my kitchen. And I mean, really above and beyond. The second time they came to fix a leaking sink, said it needed a part that would be in the following week, then seemed to forget about it -- I had to call each week for three weeks before they came back. Very strange, but the first experience was great so I'd definitely give them another try.

New Water Plumbing was recommended to me when our furnance water outflow valve leaked and caused damages. They were able to set up an appointment and the plumber that came out was excellent.

Ridiculous company to deal with, with poor communication between dispatch and workers, and between any of them and the customer. They sent the wrong person for the first job, then did not give us a total until we asked for it several times over the course of a week, which they then informed was to be charged to my credit card. Sent the worker late for the second job, which was much less involved, and cost almost the same as the first job. I would not recommend them unless you are in a bind and don't care how much money you're spending or how long it will take.

New Water Plumbing was listed as the recommended license plumber for my condo building. We had a clog in a toilet which I could not clear using plungers, drain clearing chemicals and etc... Calling them up, they answered and arrived to service the toilet as expected. The toilet was eventually cleared using an auger (toilet snake) and was told it was just a typical clog up of waste and toilet paper that may have been too thick for the flushing power of the toilet (Charmin brand). The entire process took 1.5hrs, which somewhat lengthy for a toilet clearing task. On top of that I was charged a rental fee for the auger. The fee was a ridiculous $25, which is about half the cost of one if I bought it myself. I agreed to pay because the job in the end was completed however I did not appreciate being told time and materials are charged when in fact I kept no materials. I'm fine with being charged the time.

The plumber informed me that many customers have complained about the rental charge and that I should speak with the manager/owner. I attempted to call them regarding this 3 times and left messages and never heard back from them. I will not call New Water Plumbing again for my future plumbing needs. I will also make an effort to take them off my condo's list of recommended plumbers.

Had them at my place to install the tub. The work was completed but the overflow wasn't installed correctly. Upon repeated visit they corrected the problem but to my surprise charged the work on my credit card that I had provided for the previous work. They cannot be trusted. DO NOT hire them to do any work.

The problem was internal water leaks while useing the shower and the washing machine located on the 3rd floor of a townhouse. Whe water was leaking through the ceiling of the 2nd floor in a couple of spots. The technician came, cut two holes in the ceiling of the 2nd floor, started the water running in the sink on the 3rd floor, and asked the tenant to indicate from the 2nd flooor when the water starts coming down. Water started coming down, the technician came to look through the holes in the ceiling and said he needs a snake. He went back to the ofice to get the snake. Came back, snaked a drain (not sure which one exactly), ran water in the sink again, said all was fine and left. Did not reply to the question asked by the tenant as to where the water was leaking from. Total net time spent in the house 1 hour and 40 minutes.
I was not satisfied because I wanted to know the soource of the leak and how the water was actually getting into the ceiling below, so the next morning I called the service to inquire about that. Rob in the service department said he would investigate and call me back. He did not cal me back. The same night the tenant started the washing machine, and the water resumed leaking into the interior of the house coming out of the holes cut in the ceiling by the technician. I called Rob the following morning to tell him that the problem was still there. Rob has not spoken to the technician yet. He offered an explanation that the snake could have pierced the walls of the pipe. Also said that the problem could be more complicated, and they may need to remove the ceiling to find it. Said he will call me after speaking with the technician. Called after a few hours and said that when technician left there was no leak, and they would have to send someone to check further (obviously on my account). I said I do not know if I can trust their competence. At which time he said, "OK. Goodby Sir", and hang up on me. That is my story with these guys.