Niagara Water Services

Drainage Contractors
277 Bering Ave Toronto ON M8Z 3A5
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HomeStars  >  Drainage Contractors in Woodbridge  >  Niagara Water Services  >  Unprofessional workmanship & customer service
LA
LA
5 reviews Toronto, ON
1/10

Unprofessional workmanship & customer service

The 1st service person showed our painter how to fix the issue bc they didn't want to stay longer than 15 minutes and had run out of hot water. We expressed our dissatisfaction and had a second visit and expected a total bill of $250 as we did not expect the first visit would be charged for. They charged for both. When explaining this, the CSR interrupted multiple times and wasn't listening. Rather she was justifying, explaining why I was wrong and when i started to get upset and raise my voice to be heard she turned around told me that i was rude and yelling (which I was not) and hung up on me. With no email, I'll just pay the amount and give this review. Unprofessional. Not good at their jobs. Use at your own peril.

Approximate cost of services:
$350.00
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Company Response

Hi this is Nancy at Niagara Water Services. I am so sorry that you had this experience. We pride ourselves on great workmanship and customer service as we try and satisfy all of our customers to the best of our ability always, best of luck and again my apologies for any bad experience you may have had in the past.