Summer 2010. I called in Northwood when my 20 year old air conditioner stopped producing cold air. As this property was going to be sold in the fall, didn't want to do too much but did need working AC. Their first visit brought John who checked out the old unit - there was a significant loss of charge that a recharge wouldn't fix. The options were to spend a bunch of cash searching out the cause somewhere in the system (we'd have to check all the lines, the evaporator coil, condenser coil, compressor, everything!) or install a new unit. I opted for new and Michael visited next to look at the system and run through the available new units. Understanding my goal of not caring beyond having something that worked, Michael didn't play any upsell games.
Removal of the old and installation of the new took a good chunk of a day since the furnace was just as old and so a custom plenum was needed to house the much smaller evaporator coil and link everything up. The old lines were removed and new ones installed, all far, far neater than was previously the case. The plenum took some convincing to fit in but all was done with great patience. When something wasn't working right, they just went back to the beginning and redid it instead of leaving things half right. All the joins in the new ductwork were sealed with silicone and the new lines fully wrapped. The guys even helped out removing a useless (and leaking) drum humidifier. The entire job site was then cleaned up thoroughly.
I was very impressed with the quality of work done, the great nature of the workers and their obvious skill. I know who to call for HVAC matters from now on.
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