We had a great start with Organized Interiors. After getting 4 different quotes and doing lots of research, we decided to go with Organized Interiors because of their reputation, years in service, and our amazing design consultant, Karen. Karen was very meticulous with her measurements and had great suggestions for our space. She promptly sent us a quote, and called and emailed to follow up. She displayed amazing customer service that is hard to find these days!
Once installation day arrived, the installers began their work promptly and they were very friendly and professional. My husband noticed that they were installing grey cabinets in the laundry room area, when we had ordered white. We had only ordered grey for the mudroom area. We quickly checked our paperwork and the mistake was not with Karen's PO. She clearly stated the two different colour choices on the PO.
We informed the installers of the colour mistake and they were very quick to offer any solutions that they could do on the spot. The rest was custom and would have to be re-ordered in white.
3 days after the installation, we still had not received a call or email from anyone at Organized Interiors regarding the mistake, when/how it would be fixed, nor was there an apology. I had to reach out to Karen myself and inform her of the mistake (which was not hers). Karen quickly responded and gave me the contact information for Andrew in production and she also forwarded him my email. Even after Karen forwarded my email regarding the error in colour, nobody called or emailed to reach out to us regarding the mistake. Days later, I had to initiate contact with Andrew and follow up myself. On March 12th, Andrew responded and apologized for the delay in the production of the new order and wrote a lengthy email explaining all of the reasons for the production delays. On March 30th, I still had not heard anything from Organized Interiors regarding our order. I had to initiate contact again and email Andrew. He informed me about more reasons for delays, most of them due to Covid. We continued to wait. On April 20th, we had yet to have any contact regarding the finishing of our order. Again, I had to reach out and ask about our order. We were beginning to think that our project was going to be left incomplete, as there was a complete absence of communication from anyone at Organized Interiors. We understand that there are delays and issues in production, but it doesn take much to reach out to a customer and say, "We're sorry for the mistake, we will keep you informed about your project completion." Once I complained about the lack of communication, Andrew has since been kind enough to finally keep us updated regarding the finishing of our project. The unfortunate thing, is that I had to complain in the first place and that until I did, the only person to ever apologize for the actual mistake in production was Karen, and it had nothing to do with her.
Our design was completed on January 21st. It is now May 7th and we still have an unfinished project. We are reasonable people who do not like to complain. We have been patient and understanding regarding the delays due to Covid. This is not a hug life problem in the grand scheme of things, but we did pay our hard earned money to a good company and unfortunately ended up with less than favourable results.
UPDATE JUNE 14, 2021 - WE ARE STILL WAITING FOR OUR JOB TO BE COMPLETED. The last date anyone from Organized Interiors contacted us was May 15th. Run away as fast as you can from this company. They don't care about their customers and they are riddled with production issues and excuses. Be aware that they DO NOT manufacture all of their components, so they continue to blame their outside suppliers.