Invision Hardwood & Decor

Floor Laying & Refinishing
391 Edgeley Blvd, Unit 6 Vaughan ON L4K
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Floor Laying & Refinishing
Invision Hardwood & Decor
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98%

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Best of 2021 winner 8 timesBest of 2021winner 8 times

Reviews for Invision Hardwood & Decor

Average customer rating:
9.9 10 (301 reviews)

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SteveG
SteveG
10 reviews Toronto, ON
10/10

Really nice service from Dov and his team at Invision

We shopped extensively for engineered hardwood flooring. Liked the selection at Invision. Pina, Roy and Dov were all very helpful and pleasant to deal with. They went to considerable lengths to speed my purchase in order to qualify for a manufacturer's rebate. Highly recommend.

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Company Response

Hi Steve, glad it all worked out. I was a fast paced process but also had tremendous savings for you. Sometimes things work out best and in this case you were so easy going and trusting with us. We connected well and made it happen.
We hope to hear from you again and now know your referrals will come already with an understanding of how we operate.
Talk soon....
Dov, Roy and the Invision team

cameron.m.walker in Toronto
cameron.m.walker in Toronto
0 reviews Ajax, ON
10/10

Invision to the rescue!

Dov and the team at Invision are great! When we had our flooring order delayed by ~2 months from another distributor, We needed to find another solution fast to keep our project on schedule.

Dov answered the phone after hours on a Saturday, was able to reach out to a rep (no other shops were willing/able to do so) and was able to find out stock levels so we could make our decision.

He was very knowledgeable, fair and moved quickly to help us get things done quick. Really appreciate all your work here and would definitely recommend them to anyone looking for flooring in the future!

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Company Response

Cameron- thanks for this endorsement and your trust in Invision.
The most amazing part of this story is it was all done by phone and based on trust in each other. Next time I hope we meet formally and in person.
Best part is we are all happy.
Talk soon....
Dov, Roy and the Invision team

Maria Mendoza Camba
Maria Mendoza Camba
3 reviews Vaughan, ON
10/10

Exceptional work for Invision Hardwood!

Invision Hardwood has absolutely exceeded our expectations. From the customer service experience to the finished product, they were stellar and professional.

We began with a thorough preparation and discussion with Dov, who was very attentive to our needs. He was meticulous in assessing our project and shared great insight that really helped guide us through the project. He made several site visits during our project preparation and execution ensuring everything goes well and smooth.

The team itself who worked on the project were absolute experts. They were quick, thorough and meticulous in delivery and execution. They were also very kind and very professional. Finally, Dov and the team were more than happy to ensure all of the little details of the project were executed successfully, guaranteeing that no space nor detail is overlooked.

We're so so happy with our new floors and could not have asked for better partners in this project! Thank you Invision Hardwood!

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Company Response

Hi Maria,
This review is absolutely fantastic.
After so many successful decades in business it never gets old to be rewarded with the kindness of and incredible heart felt review.
Reviews of this level help deliver our message to work with good people and promote good working environments.
We are truly blessed to attract great people and personalities to work with and work for us, people who understand why we are so often a top choice.
Talk soon...
Dov, Roy and the Invision team.

Lenore in Toronto
Lenore in Toronto
1 review Toronto, ON
10/10

Stellar services, even under duress

Roy and his entire team, were professional and attentive from day one. I don't know how I could have had a better experience. Fast service, efficient process, quality product, and very pleasant staff. We even had a wood colour issue, through no fault of Invision Hardwood. It was resolved with efficiency, tact, fairness and professionalism. Five star + for sure!

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Company Response

Hi Lenore,
Thank you for taking the time to share your experience with us and others.
In every project we strive to meet the goals your have recognized in us and for similar reasons we align ourselves with quality well known floor brands to help represent us well.
It was unfortunate that the brand had sent some correctly labeled boxes with the wrong colour inside. With strong effort we pushed to ensure that we could get that new material as quick as possible. That's not ever an easy task especially in Covid environments. They took responsibility and acted fast showing us all what one benefit of dealing with high quality brand name product can offer. True they made the error but they were also there to back it up, unlike most others.
We know how much you love the floor and the process and now awaiting your referrals.
Talk soon...
Dov, Roy and the Invision team.

April
April
3 reviews Vaughan, ON
10/10

Floors and stairs

Despite being higher priced, we hired invision to install our floors and refinish our stairs due to their strong assurance that they could execute the job we wanted. The floors were beautifully done and met our expectations. The stairs however were a disaster. Having run into issues in our basement with someone who could not successfully execute a 2-tone stain, I had specifically asked about this before choosing them to complete the job and was reassured by Dove that they could do this. This was not the case however. They had to strip the stairs and start over numerous times due to a variety of errors in execution, including dripping stain, using tape that pulled the stain off, and not giving coats long enough dry time. 2-tone staining was clearly out of their comfort zone. Although the delays were frustrating, we were quite patient about all of the process errors as long as the job was completed successfully. Dove was not as patient however about all of the extra time the job was taking to correct and made us feel like we should just accept the errors and should not expect them to fix the work until it was completed successfully. After much uncomfortable discussion back and forth, the work was completed to most of our satisfaction. It’s just too bad that Dove’s attitude about the whole thing was so poor.

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Company Response

Hi April,
Hoping you, David and the kids are well.
It's been about one year since your project was completed and glad to see you have posted generally favourable review. We recall your project well.
I'll use this time to thank you to the referral of your friend, it shows us you were happy with the end results.

Thank you for the recognition on the great flooring work. I assume that means the railing work as well seeing as the design and implementation was flawless.

Next, in term of the stairs- the readers deserve and full understanding of the process.
Our first stain attempt was accurate. The fact twas the interior environmental conditions didn't favour the traditional overnight dry time before applying tape for painting. This was unfortunate- forcing us to have to redo many steps. We maintained committed to re-doing them.
Our installers attempted to accommodate the family need to sleep upstairs and attempted to fix only the problem steps. To our own admission didn't match well enough forcing us to start over. In hindsight it was best to re-do them all at once which we then did.

This project was very closely managed from day one with daily site visits including monitoring every minute of this specialty stain process on this final attempt to ensure it ended well. We asked and obtained for your approval at each stage before moving on. We gave additional dry time in order not to ensure the final results were successful.
Yes the project took longer then expected, sure at moments it felt tense, but in the end we held to our word, achieved your approval and successfully moved on.
Wishing you well and happy to help out again with any future project.

Talk soon...
Dov, Roy and the Invision team.

Private User
Private User
Private User reviews Thunder Bay, ON
10/10

hardwoods 2000 square feet

had the flooring shipped to Thunder Bay and saved 2500.00-3500.00 after paying freight. Dov was amazing to deal with. answered my questions promptly and supplied me with reliable accurate information given i was unable to see the product in person. We found a way.
great customer service. i would give 20 stars if it was a option.

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Company Response

Hi Lisa- thank you for acknowledging the efforts. I'm glad this worked out for us both. You really made it super easy, if I could give a customer 20 out of ten you earned it. Enjoy your floor it's a real beauty.
Talk soon...
Dov, Roy and the Invision team

Private User
Private User
Private User reviews Pickering, ON
10/10

The Best in the GTA for Vinyl Flooring!

My husband and I were so impressed with the professionalism, expertise and true care that Pina showed us. This is our first house and she was such an amazing help, we could not have made our decision without her. The pricing was excellent (thank you Pina!) and the owners are also very personable and approachable. Thank you all so much, you have all made this experience so enjoyable! If we could give you guys more than 10 stars we would :)

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Company Response

Your so kind- Thank you for the wonderful gestures and compliment. They are all well received.
At this point your sincere review is amazing and if we can ask for more it's to see you and your referrals again.
Talk soon...
Dov, Roy and the Invision team

Private User
Private User
Private User reviews Toronto, ON
10/10

Leminate flooring

Beautiful flooring love theses colour from 12 oak it’s well manufactured I never find theses kind colour no were love it thanks definitely buy from invison hardwood again I hope everyone ch my rewiew

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Company Response

Very well received product line- fantastically built and valued product with a very nice colour pallet and product mix. Great to hear how happy you are and awaiting your referrals.
Talk soon...
Dov, Roy and the Invision team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Best knowledgeable service

For the last month I have been all over the city in search of hardwood and vinyl flooring. Invision Hardwood was hands down the best in terms of service, knowledge of their products and availability! Pina was most helpful and personable throughout the entire process from my initial call all the way through till purchase and delivery which was accomplished within a day and a half.
They have a complete line of options for all your flooring needs including custom floor registers and even matching vinyl stair nosing. And the best part is that they are reasonably priced. Pina was able to check prices and availability of products within minutes which made my purchasing decision easy and seamless.

I would definitely recommend Invision Hardwood to anyone in search of flooring. Wish I had found them sooner.

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Company Response

Thank you for taking the time source us and follow through with us. We appreciate this feedback so much.
We have been helping consumers just like you through the same process for over 30 years now and it never get old.
Ultimately it's good people and help from favourable reviews like this that continue to ensure our staff and management provide you a good experience.
Awaiting your referrals.
Talk soon...
Dov, Roy and the Invision

Frank
Frank
0 reviews Vaughan, ON
10/10

wood flooring

Great service from sales person Pina, all the way up to the owners.
Loaned me samples to match a previous area. Material was ordered and delivered on time. Great prices too. Highly recommend them

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Company Response

Thanks Frank, for a guys as busy as we know you are thank you for taking the time to recognize all of us here. You really did get the multi person service package over our time together.
Spending your life in the ceramic flooring business your no stranger to the efforts this business requires so thank you again.
Talk soon...
Dov, Roy and the Invision team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Invision Hardwood & Decor

At Invision Hardwood & Decor we are more than your average hardwood floor retailers, we bring a unique expertise. Our spacious showroom offers a look into the possibilities of a complete room makeover.
Hardwood flooring in combination with our complementary specialties which include painting, decorative trim mouldings, stairs can transform an average space into a spectacular retreat for your everyday enjoyment.
A simple home improvement crafted by our qualified trades can add significant value to home ownership.
We call this “Interior Vision”, and it’s a complimentary service we offer exclusively to our customers.

Our flooring brands create a luxurious backdrop by design and include;
Mercier Wood flooring, Lauzon Distinctive Wood Floors, Superior Wood Flooring, Kentwood Floors, Craft Artisan Wood Floors, several vinyl collections, Torlys Smart Floor, Twelve Oaks flooring,

Our services include;
FLOORING- Hardwood Installation, Hardwood Refinishing, Hardwood Repairs.

STAIRCASES- Stair and Railing replacement or refinishing - Carpet to hardwood- New Pickets and Posts - Stained, sealed and painted .

FINISHING TRIM- Baseboards, Shoe Moulding or Quarter Rounds.

PAINTING & STAINING- Take the full experience of Invisions capabilities using our professional painter services to complete your look.

Let our "Interior Vision" work for you. Hope to hear from you soon.

CATEGORIES
Floor Laying & Refinishing, Floor Retailers, and Paint & Wallpaper Contractors
PRODUCTS
Solid Hardwood Flooring, Enginieered Hardwood Flooring, Laminate Flooring, Cork Flooring, Bamboo Flooring, Leather Flooring, New Stair Treads and Risers, Paint and painting service
SERVICES
FLOORING: Hardwood Installation, Hardwood Refinishing, Hardwood Repairs, Custom Staining of Floors. STAIRCASES: Install New Stair Treads and Riser and Custom Staining. TRIM: New Baseboards, Door or Window Casing, Crown Moulding, Wall Panelling. PAINTING/STAINING: Interior/ Exterior, Residential and Commercial, Drywall Repairs and Custom Floor Stain Matches WALLPAPERING: Residential and Commercial
BRANDS
Mercier Wood Floors, Torlys Floors[wood/cork/laminate/leather], Lauzon Wood Floors,Kentwood Wood floor and Vinyl Collection, Superior Floors, Quick Step Laminate, Twelve Oaks [wood, laminate and vinyl],
STYLES
Endless amounts of Hardwood species in various styles, colours and sizes
SPECIALITIES
Hardwood Flooring, Painting, Wallpaper and Trim installation
WEBSITE
http://www.invisionhardwooddecor.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
0
RETURN POLICY
Most items are special order without return. Some items are returnable with restocking charges
PAYMENT METHOD
E transfer, Cheque, Debit and Credit cards with a 3% Admin fee
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Labour minimum is $800.00 for install and $1500 for refinishing
BONDED
Yes
PROJECT RATE
All projects are costing through site visits
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All floor material comes with manufacture warranties
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