We were impressed by the entire relationship. Our gas range had trouble. They came in and for a reasonable price explained how much the repair would cost (parts price made it questionable to repair versus replace). When we decided to replace, they also offered to cost the replacement. When we did buy new, they did the install sooner than quoted by the retailer and at a lower cost. In fact, they went out of their way to ensure we were not without our range! Fast, friendly, helpful and reasonable. What more do you need?