I knew there was likely some serious damage to the motor or impeller on my dishwasher - I heard the grinding! When Pambis came to check it out, they found the problem, and let me know that the motor needed replacing because the impeller was damaged beyond repair, and you had to get the entire assembly. I agreed to the repair. The next day, I was at work, and they let my son know that they were able to get just the impeller section, so I didn't have to but the whole assembly after all. It's that kind of honesty that is so rare and so appreciated, that I had to add this review. Thanks Pambis!