Phantom Screens / Ontario Screen Systems Inc.

Windows & Doors Installation & Service
1295 Eglinton Avenue East, Unit 14 Mississauga ON L4W 3E6
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Windows & Doors Installation & Service
Phantom Screens / Ontario Screen Systems Inc.
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94%

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Reviews for Phantom Screens / Ontario Screen Systems Inc.

Average customer rating:
9.5 10 (280 reviews)

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A. I.
A. I.
1 review Toronto, ON
10/10

Phantom Screen door

I needed to have the old Phantom screen replaced - it had been there for a long time and had some tears in it. I called the company and they gave me $100 credit because I already had their product. They removed the old one and installed the new one in half hour. The new product is improved because it has a latch in the handle. The technician was courteous and professional.

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Company Response

Hello,
We love to hear from loyal customers like you. As you know, we're in this business for 26 years, and we'll be happy to serve you as many times as you want and for the lifetime of your screens! Thank you very much for choosing us once more.

Colourfuzion
Colourfuzion
1 review Mississauga, ON
10/10

Installation of a Phantom screen door

Great door, Great service. From the time I called in for a quote and right up to the installation all good. Here when they said they would be and provided a very clean fast installation.

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Company Response

Hello!
Thank you for your review and kind words about Phantom Screens and our services. Our primary goal is to make lives better, which includes cleaning after installation! We appreciate serving you, and we thank you for choosing us for your home.

Jay
Jay
5 reviews Brampton, ON
10/10

Amazing work by Mike

Phantom Screens took about 3-4 weeks from purchase date to install. At first the colour of the screen was incorrect, but they came back with the right colour after a few days. That was awesome because there was no trouble or issues at all in getting the right colour.

Their most prized possession is their installer Mike. He's completely professional, did the installation above and beyond my expectations. He gave some sound advice on how to maintain the door and provided some lubricant. However, his work is super clean, everything was installed correctly, and he made adjustments where it was needed.

Please Phantom Screens Company, take care of Mike the installer. He honestly made me super happy and the work he did was immaculate.

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Company Response

Hi Jay!
It's great to hear that! When we say that Phantom Screens perfectly match the home decor, it also includes providing your home with the perfect colour.
Mike appreciated serving you, as well as the entire team. Thank you for choosing us!

Charlie in Thorold
Charlie in Thorold
0 reviews Thorold, ON
10/10

Phantom Screen

I love our Phantom screen. The installation was superb and everything was done on time and in a very professional way. They did not even have to enter our home. I highly recommend them!

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Company Response

Hi Charlie!
Thank you very much for your kindness in sharing your experience with us. We're glad we could make you happy even in the days of social distancing. We appreciated serving you, and thank you for choosing Phantom Screens!

Private User
Private User
Private User reviews Bowmanville, ON
10/10

Front door Phantom Screen

We have a beautiful front door that we didnt want hidden by a standard screen door.. the phantom screen allows the front door to be seen and also gives us the flexibility to have the front door open while using our phantom screen. It allows for great airflow through the house. Service was excellent and we were very pleased from start to finish. Highly recommend!

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Company Response

Thank you very much for choosing us and for your kind review. Your testimonial has inspired us, and we wish others being inspired by you too. Count on us to make lives better with Phantom Screens!

Robert Leland from New Hamburg
Robert Leland from New Hamburg
1 review Kitchener, ON
10/10

Phantom Screens

Because of having Phantom Screens for 20 years or more on our former house, we had them install two on our current apartment which has two entries to our balcony. The improvements made over the earlier version make this excellent product even more useful. We were pleased to recommend them to other tenants in this new condominium apartment.

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Company Response

Hi Robert, thank you so much for your kind comments. We are really pleased that you are a happy repeat customer, and we appreciate the time you took to write this review. Phantom Screens / Ontario Screen Systems are committed to the quality and service we provide to all of our customers. We’ve been screening Ontario since 1994!

Tom in Toronto
Tom in Toronto
1 review Mississauga, ON
1/10

Watch out for warrenty or lack of waqrrenty

Installed in June 2016. The frame has come loose due to the inadequate screws used for install.
When I called for life lime warranty I was informed that the service call was $99.00. This was never disclosed when they gave me the sales pitch. Buyer beware, applies. Lost one customer. And referrals.

1 of 1 people found this review helpful.
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Company Response

Hi Tom,
We apologize for any inconvenience. As we can see at the link http://www.phantomscreens.ca/warranty, the Limited Lifetime Warranty covers parts and components and includes a 24-month labor warranty to the original purchaser for the lifetime of the home. So, because your purchase was three years ago, a fee of $99 applies to cover the labor costs. Also, if you have any further question, our team will be happy to support you. So, please call us at 1-888-PHANTOM (742-6866). Thank you, and have a great day. Ontario Screen Systems Customer Service.

Sharon F in London, Ontario in London
Sharon F in London, Ontario in London
1 review London, ON
10/10

Excellent from top to bottom.

From my first inquiry with the team in the office to the installation, my experience was professional and well done. At the point of installaion Rick's client skills were lovely: he is diligent, non-disruptive, and it is evident he cares about what he is doing and that you are happy with it. The in-office team has been consistently great. Quick to respond and thorough. The six week wait was offset by the exceptional way we were treated. At this point, the product seems excellent. Keep doing what you are doing!

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Company Response

Thank you Sharon for your business and the review.

James from Milton
James from Milton
2 reviews Milton, ON
9/10

Excellent Product and Service

Everything about this company is professional. The product is solid and we're enjoying our screen door. It works well and disappears completely! It's easy to use and looks great. From start to finish the customer service experience with Phantom was excellent. They have very good communication. The initial consultation was quick and easy and only took a few minutes. Payment was easy using their iPad. Mike, the installer, was amazing, efficient, and personable. His detailed demonstration about how to use and maintain the door system was the highlight of my day and very welcomed. The only minor complaint I have about Phantom Screens is that when we booked and confirmed via phone our 3 hour install window during which the company would arrive to install the door, the time window came and went without anyone showing up. I called Phantom Screens and was told that my window was to start 1 hour later than I had previously been told it would end! When I referenced an email confirmation number for the original time window, the representative on the phone told me that, yes, that HAD been my original window but that she could see in the system that another representative had CHANGED the installation window the day after my confirmation email had been sent. I did not, however, ask for a change nor was I told about this change! At any rate, the person on the phone I was dealing with apologized, got the installer on the phone to get an updated ETA, gave me a 15 minute window in the next hour, and the installation went ahead smoothly. Overall, I highly recommend Phantom Screens. There might be a cheaper product out there, but you know you're getting good quality and excellent customer service with THIS company.

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Company Response

Thank you James!

Private User
Private User
Private User reviews Oakville, ON
10/10

Retractable screen for front door

The customer service and installers were impeccable. The timing from start to finish was exactly as stated in the quote. I am thrilled with the colour and workmanship of my door and look forward to many years of enjoying the fresh air and cross breezes in my home.

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Company Response

Thank you for your business and the review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Phantom Screens / Ontario Screen Systems Inc.

Phantom Screens/ Ontario Screen Systems offers a beautiful alternative to traditional insect screens. Manufactured in Canada, Phantom retractable screens disappear when not in use and come in a variety of colours to match virtually any décor, all while blending in perfectly with door trim to maintaining the home’s architectural integrity.

These screens can be cover all window types including casement, awning, single & double-hung, sliding and tilt ‘n’turn windows.

They are also customized for double french doors, swing in swing out doors, sliding doors, and oversized doors.

Motorized retractable screens by Phantom provide insect protection, climate control and solar shading without blocking your views.

Visit https://phantomscreens.ca/ and talk to a Screen Expert today.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
All of Phantom Screens, including retractable screen doors, windows and motorized screens
SERVICES
Our trained installation technicians and the Limited Lifetime Warranty ensure that Phantom Screens last a lifetime.
BRANDS
Phantom Screens, Phantom retractable screens
STYLES
PHANTOM DOOR SCREENS - Ideal for single doors, double-French doors, in-swing and out-swing doors, sliding glass doors, garden doors, tilt 'n' turn doors, oversized doors. For more details, please visit https://phantomscreens.ca/conduit/retractable-door-screen PHANTOM WINDOW SCREENS - suited for casement windows (in-swing and out-swing), awning windows, single-hung and double-hung windows, tilt 'n' turn windows, horizontal sliding windows. For more details, please visit https://phantomscreens.ca/conduit/retractable-window-screen PHANTOM MOTORIZED SCREENS - Motorized Screens cover all large application types, including balconies, porches and verandas, folding walls, picture windows, Roman archways, garage doors, large glazing applications. For more details, please visit https://phantomscreens.ca/conduit/wall-screens
SPECIALITIES
Once you've made contact with us at Ontario Screen Systems Inc., we will talk to you about your requirements and ideas you have. We’ll then take detailed measurements and prepare you an estimate. We'll also schedule an installation date with you. Depending on how many doors and window screens you order, most installations are completed within one day. However, before we schedule an installation with you we will take into account any manufacturing lead times when ordering your screens. There are a number of installation options for our large opening (manual and motorized) screens including fully recessed and surface mounted and so the time taken for installation will vary for every project. Our door and window screens, as well as our screens for large openings are professionally installed by Phantom-trained installers who will treat your home with care. Call us today and experience Phantom Screens.
WEBSITE
http://www.phantomscreens.ca
YEAR ESTABLISHED
1994
NUMBER OF EMPLOYEES
42
PAYMENT METHOD
Visa, Mastercard, Cheque & Cash
MEMBERSHIPS
ACMO, BILD, CCI, CSC, MBOT, RCC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.