Phantom Screens / Ontario Screen Systems Inc.

The customer service and installers were impeccable. The timing from start to finish was exactly as stated in the quote. I am thrilled with the colour and workmanship of my door and look forward to many years of enjoying the fresh air and cross breezes in my home.

Replaced oversized phantom screens that were over 20 years old and ready for a refresh. Mike was professional, courteous, friendly and provided useful instruction regarding ongoing care and maintenance. Excellent product and service.

Mike C was the installer. He did a great job, was very personable, and was very helpful when giving the demonstration of the final product. He is an asset to your company.

I contacted Phantom screen to fix a screen door that had come off of the tracks. Vanessa was very pleasant on the phone but required that I send pictures of my issue before she would send someone out to fix the problem. She advised me she would send me an email to which I was to respond to with pictures. I waited 7 hours for the email. I then sent a request through their contact form on the website. At that point I got an email that stated “As we discussed earlier on the phone, we require pictures of your screens to more accurately determine what is needed to service your screen.” Poor customer service. I found someone else who could fix it.

....from day one following the installation of our phantom screen door we have experienced nothing but frustration our screen is not tight on the bottom half of the door and continually jumps out of the bottom track...we are now asked to pay $99.00 for the service call if the technican decides if that's normal!!! *if that's normal pls. come and remove it thx geo

I reported a problem with my Phantom door on May 24. Was told of 2 week backlog; was told I would be called with a repair date. I followed up June 7. Scheduler was unavailable, but would call me.....I've heard nothing to date.

Mike Campbell did my installation yesterday. He did a great job of course; but mostly I was impressed with how friendly, happy and informative he was. I have experienced dozens of service people....he stood out among them all!

My screen needed repair, as my dog had run into it. Mike Campbell was very polite, efficient and prompt in repairing the screen.

He did a wonderful job and I would recommend his services highly.

Mike C. came by to service our phantom screen. He was very professional and timely. He did an expceptional job explaning to us how to look after the screen and take good care of it.
The screen itself is fabulous. Let's me enjoy the breeze without bugs getting in or my pets escapting. Thanks Mike

Mike was great! The end product was even better than I thought it was going to be. The installation was quick and easy. Would highly recommend this product - and Mike for the install.