Phantom Screens / Ontario Screen Systems Inc.

Windows & Doors Installation & Service
1295 Eglinton Avenue East, Unit 14 Mississauga ON L4W 3E6
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Windows & Doors Installation & Service
Phantom Screens / Ontario Screen Systems Inc.
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Reviews for Phantom Screens / Ontario Screen Systems Inc.

Average customer rating:
9.5 10 (280 reviews)

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Marci and Jeff Cooper in Thornhill
Marci and Jeff Cooper in Thornhill
5 reviews Vaughan, ON
10/10

Love our Phantom screen

We had our back door replaced recently and our phantom screen that we purchased in 2003 had to go. It would no longer fit out bigger door opening. Plus it was 18 years old - although there was nothing wrong with it. We have always loved phantom screens for how discreet they look. We were not disappointed when the new screen was installed. The new screen looks discrete but beautiful and it has a new and improved locking system . This is a great improvement. The phantom screen lets the air in without taking away from the beauty of our new back door. We did have a bit of a challenge getting in touch with someone at the dealership and after that it did take 3 weeks to get someone to our house. Once the measurements were completed, it was another 6 weeks before it was installed. I guess they are very busy. It was worth the wait. I love everything that it adds to our home

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Company Response

Hi Marci and Jeff, 18 years are quite a lifetime, and we are happy that you have chosen us again for your new door. Also, we thank you very much for your patience during these unprecedented times. We appreciate serving your home with Phantom Screens.

Michelle in Winnipeg
Michelle in Winnipeg
0 reviews Winnipeg, MB
0/10

Do not like being ignored!!!

I've been trying since April to get one of these screens, been given the run around, dealers chose that they didn't want to sell me one, some didn't even take the time to reply to my emails!!! I am very disapointed, wanted one of those screens. I am in a wheelchair and seemed like it would have been less cumbersome than a screen door! Toronto gave me North Bay and Sudbury as my dealers, both were tried and refused my business. Sent another email request to Toronto.... still waiting!!! Good luck!

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Company Response

Hi Michelle, as we talked by phone, we apologize for any inconvenience. A Screen Expert will connect again with our dealers in your area and come back to you as soon as possible. Also, if you want to hear from us immediately, please, call us at (905) 624 0824, Monday to Friday, from 8:30 AM to 4:00 PM, and we'll be happy to support you by phone. Thank you very much for considering us for your home.

Private User
Private User
Private User reviews Hamilton, ON
10/10

I love my new Phantom Screens

We have double French doors that open onto our deck. We had a set of invisible screens from another local company that were very problematic though not that old. My daughter had Phantom Screens installed in her home this past spring. After I saw those with the new quick release latch I knew we had to replace the screens we had. I am so glad we did!! Mike did an awesome installation even though it was a more challenging job. He took his time, cleaned up and explained how to use and maintain the double screens. We just couldn't be more pleased!

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Company Response

We're glad that you and your daughter are happy with your new Phantom Screens. Thank you for your kind words and for choosing us for your home. Thank you so much!

Rose
Rose
0 reviews Kitchener, ON
0/10

Beware Do Not Purchase

We have cats and since it is not sealed the cat escaped the bottom. I was sick with losing him. Had I known the screen is not sealed all around i would have not purchased.

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Company Response

Hi Rose, we love animals, and we're very sorry to hear that. Phantom retractable screens are intended for insect and solar protection, added privacy and energy conservation (only to mention some of the benefits) and should not be utilized as a pet retention system. Also, the fact that the mesh sometimes comes out of the tracks is a Phantom Screens safety feature that prevents damage in extreme weather conditions and injuries if someone accidentally walks into the screens. Here is a video where the CEO from Phantom Screens explains more about the feature. Phantom Screens - Mesh Comes Out of Tracks - Phantom Screens Ontario: www.youtube.com/watch?v=_gzBeptZ9iA . Also, if you have any questions or concerns, please, call us at 905.624.0824, Monday to Friday, from 8 AM to 4:30 PM, and we'll be happy to help you.

Thank you, and we wish you and your cats be safe and well.

Phantom Screens Ontario Customer Service

Hamed in Oakville
Hamed in Oakville
1 review Mississauga, ON
10/10

Great service, great quality

Phantom screens built and installed a screen for our 9' french patio door. Everything from the first call to delivery and installation was smooth. Due to the pandemic, they had a bit of backlog and measurement appointment was in about 2 weeks delivery took about 4 weeks after that. The screens are beautiful, don't obstruct the view are sturdy. Very professional company and great service. Definitely recommend it

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Company Response

Hi Hamed, Thank you for your kind words. Definitely, Phantom Screens are the best option for French doors and we're glad you have chosen us for your home. Thank you very much!

Camille in Burlington
Camille in Burlington
6 reviews Burlington, ON
10/10

Love our front door!

We wanted a Phantom screen for years but put it off because we had a dog. Apparently, that should not have been a deterrent.

The serviceman arrived promptly and installed the screen efficiently. Then he explained how it works. If the screen is pushed, it doesn't rip. It simply pops out of the track. A quick slide of the finger along the track slides it back in place. Dogs may hit the screen, but after a couple of times, they learn to avoid it, as we were told.

When the screen is in use, it just looks as though we have the front door open. We can't even see the screen itself. We really enjoy having the extra air flow.

The warranty or this product is fantastic. The serviceman even left us with a spray to keep the track slick. We'll maintain by cleaning it but that task is not onerous.

Wish we had purchased this screen years earlier.

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Company Response

Hi Camille, Thank you very much for sharing your testimonial and choosing us for your home. We wish you and your family great times with your new Phantom Screens. Cheers!

Kathleen MacKenzie
Kathleen MacKenzie
1 review Toronto, ON
10/10

Went the extra mile - Thank you!

THE PRODUCT: This installation was to replace the previous off-brand retracting screen doors that were breaking down. Once the doors were installed the quality difference was immediately apparent and is absolutely worth the extra cost. The doors open and close easily with only one hand, have less frame and more screen space, and a sturdier screen that is more resilient to accidental collisions with pets and people.

THE SERVICE: When I first booked the Phantom screen installation, I was unaware that construction was also scheduled for the exterior of my condo townhouse. The Phantom installer and construction company worked together amicably on the best approach and, although the Phantom installation was delayed, it was the best solution. It allowed for the highest quality of external repairs and avoided construction debris affecting the new screens and tracks. To complete the job, the Phantom installer made 2 additional visits without complaint or extra fees.

This is a quality product and with exemplary professional services. I will use this company again if I move to a different house and recommend them to anyone considering retracting screens.

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Company Response

Hi Kathleen,
Thank you for your kind words and your patience during these unprecedented times. We're happy that our work with your construction company went so well. We're always here to support you! Thank you very much for choosing us for your home, and we wish you great times with your new Phantom Screens.

Ruth in Toronto
Ruth in Toronto
0 reviews Toronto, ON
10/10

Fantastic service! Made an error in the msmt so had to get a new screen made and they were back in 2 daus!

When came to install discovered a msmt error and were back in 2 days with the right sized screen! Knowledgeable installer..Highly recommend and great product that stands the rest of time

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Company Response

Hello Ruth,
We're happy to serve you. Thank you very much for choosing us, and we wish you great times with your Phantom Screens!

Private User
Private User
Private User reviews Courtice, ON
10/10

Retractable Front Screen Door

I am thrilled to have a retractable screen front door that provides a cross breeze through to my back open living space. Ontario Screen Systems were pleasant and efficient to deal with; they provided an approximate installation date of within 3 to 4 weeks and were absolutely on time, just when the weather was starting to cool down. The door is the perfect answer to my needs.

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Company Response

Hello!
Thank you review and for your kind words. We're happy you love your new Phantom Screens. Thank you for choosing us!

Daniel
Daniel
12 reviews Toronto, ON
10/10

Installation of Two Phantom Door Screens

Phantom Screens came to install the door screens today. The installer was early, as he had a prior cancellation.
The installer was courteous, and demonstrated how the screens open and close, and what we had to do to maintain the screens.
We were very pleased with the installation quality, screen product quality, and service from the entire company.
WE would recommend this company, and their products.!

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Company Response

Hi Daniel,
Our teams are tremendously happy to have served you. Thank you very much for choosing us and for your kind words.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Phantom Screens / Ontario Screen Systems Inc.

Phantom Screens/ Ontario Screen Systems offers a beautiful alternative to traditional insect screens. Manufactured in Canada, Phantom retractable screens disappear when not in use and come in a variety of colours to match virtually any décor, all while blending in perfectly with door trim to maintaining the home’s architectural integrity.

These screens can be cover all window types including casement, awning, single & double-hung, sliding and tilt ‘n’turn windows.

They are also customized for double french doors, swing in swing out doors, sliding doors, and oversized doors.

Motorized retractable screens by Phantom provide insect protection, climate control and solar shading without blocking your views.

Visit https://phantomscreens.ca/ and talk to a Screen Expert today.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
All of Phantom Screens, including retractable screen doors, windows and motorized screens
SERVICES
Our trained installation technicians and the Limited Lifetime Warranty ensure that Phantom Screens last a lifetime.
BRANDS
Phantom Screens, Phantom retractable screens
STYLES
PHANTOM DOOR SCREENS - Ideal for single doors, double-French doors, in-swing and out-swing doors, sliding glass doors, garden doors, tilt 'n' turn doors, oversized doors. For more details, please visit https://phantomscreens.ca/conduit/retractable-door-screen PHANTOM WINDOW SCREENS - suited for casement windows (in-swing and out-swing), awning windows, single-hung and double-hung windows, tilt 'n' turn windows, horizontal sliding windows. For more details, please visit https://phantomscreens.ca/conduit/retractable-window-screen PHANTOM MOTORIZED SCREENS - Motorized Screens cover all large application types, including balconies, porches and verandas, folding walls, picture windows, Roman archways, garage doors, large glazing applications. For more details, please visit https://phantomscreens.ca/conduit/wall-screens
SPECIALITIES
Once you've made contact with us at Ontario Screen Systems Inc., we will talk to you about your requirements and ideas you have. We’ll then take detailed measurements and prepare you an estimate. We'll also schedule an installation date with you. Depending on how many doors and window screens you order, most installations are completed within one day. However, before we schedule an installation with you we will take into account any manufacturing lead times when ordering your screens. There are a number of installation options for our large opening (manual and motorized) screens including fully recessed and surface mounted and so the time taken for installation will vary for every project. Our door and window screens, as well as our screens for large openings are professionally installed by Phantom-trained installers who will treat your home with care. Call us today and experience Phantom Screens.
WEBSITE
http://www.phantomscreens.ca
YEAR ESTABLISHED
1994
NUMBER OF EMPLOYEES
42
PAYMENT METHOD
Visa, Mastercard, Cheque & Cash
MEMBERSHIPS
ACMO, BILD, CCI, CSC, MBOT, RCC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.