Contacted Pioneer in May to build an In-ground pool. My wife and I spent the past 3 months picking options and supplies for our 100k+ dream pool. We just received notice from Pioneer they are unable to deliver the pool due to supply issues with the liner we chose - A WEEK BEFORE THE CONSTRUCTION START DATE. They were also unwilling to find an alternative liner in the colour we wanted or come up with any alternative solution to resolve the issue. I would strongly encourage you to STAY AWAY from Pioneer and work with a more reputable vendor. Both Jeremy Snowball and Cameron Brown were completely useless in the process and again would recommend paying a little more and going with a more reputable builder.
- Company Response
HI Michael, this was a very difficult situation. Due to COVID, we have had many shortages in certain patterns. We did try to find another one, but it was not what you were looking for. You requested a refund for your deposit, which we gave without hesitation. It is not ideal, but we did not have a solution that could satisfy what you were looking for at this time. We have been a reputable builder trusted by thousands of families across Ontario for over 50 years. We apologize that this did not work out, and hope you can find the pool you are looking for with another vendor.