We purchased a double steel door from Pollard for our kitchen addition. Our contractor recommended Pollard. We were very disappointed. I think that Pollard is a good company and we just had a bad experience with the individual we dealt with, Stan. We went in and ordered our door. The order was very specific as to the design features etc. After the door had been ordered and a deposit made, Stan called us to let us know that he had quoted the wrong price. The actual price was higher. The door was to be delivered when our addition was ready for it. Instead the door was left on our front lawn (for anyone to drive by and take) when we were not ready. One man was sent to pick up the door. The door was very heavy and he dragged it along the pavement. Stan assured us that he had inspected the door and it was not damaged. When the door was brought back and installed, it was damaged. It took many calls and visits and a letter to the president and more calls to get the door replaced. In the end, our door looks nice and functions well (but it took over a year!)