I paid Pollard directly for windows from Pollard who worked with my builder at the time. Pollard refused to service or honour any warranty on the windows due to an outstanding bill incurred by this disreputable builder. I was willing to pay for the service but they claim it is a conflict. They also delivered all the screens and hardware at the time of window installation even though we paid for Pollard to deliver at finishing so now I have no screens or hardware because the builder took them and Pollard will not help me, Even though I will gladly pay for them.. I had to get at least 7 windows repaired because the frame is flimsy. Pollard does not stand behind their product. I am the end user client and have been hung out to dry.
- Approximate cost of services:
- $15,000.00
- Company Response
Sorry for your experience. Unfortunately, you are under contract with your builder and the issues you have need to be resolved with them. Once there is a resolution we can deal with you directly to get you what you need.