Pool Craft

Swimming Pools, Spas & Hot Tubs
Richmond Hill ON L4C 9W6
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Pool Craft

Average customer rating:
9.8 10 (154 reviews)

Sort by

Theresa and Kari Kekki in
Theresa and Kari Kekki in
1 review Richmond Hill, ON
10/10

Inground swimming pool

We put our pool in near the end of last season so never got a chance to use it but it's now open and looks great. We had the pleasure of dealing with Jason one of the owners, Rick who priced our pool and spent time with us showing us pools they did and Chris who organized closing and opening our pool. All three men are outstanding and what we think we like the most is the service they provide. They do not walk away until you are very comfortable with everything and even then Chris still makes sure you have his cell to text anytime there are questions. This company is fantastic and we can not recommend them enough.

Approximate cost of services:
$50,000.00
Was this review helpful?
Company Response

Thank you very much Theresa and Kari!! You guys were a pleasure to work for. I know you and your family will enjoy your pool for many years.

Louise in Richmond Hill
Louise in Richmond Hill
2 reviews Richmond Hill, ON
10/10

New Pool Construction (including landscaping)

We looked at a few pool companies before deciding to go with PoolCraft. We couldn't have made a better decision. From the beginning, Rick and Jason were there to answer any questions we had and provide suggestions and guidance. Once our design was complete and timelines were established, we had very little to think about. The construction team was fast and efficient, ensuring that our neighbours were not impacted during this phase. The landscaping company that PoolCraft used (MSD Contracting) did a phenomenal job.
As this is our first pool, Chris and Geoff have also been gracious enough to answer all our questions (even ones we've asked more than once).
From our initial contact with the company, to our visits to the office to have our water tested, we've experience a high level of service from everyone representing PoolCraft.
Thank you so much for a wonderful experience and a beautiful backyard.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi Louise, thank you for taking the time to post such a great review. I truly enjoyed getting to know you and John! Thanks again for everything. Rick Johnson

Hanna & Dmitry in Thornhill
Hanna & Dmitry in Thornhill
1 review Markham, ON
10/10

New Pool

We did our homework before choosing Pool Craft and it paid off! Our backyard looks like some fancy spa grounds! Special thanks to Rick and Chris for working with us every step of the way. Also, Jordan and his landscaping guys did an AMAZING job and far exceeded our expectations.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Ryan in Markham
Ryan in Markham
1 review Newmarket, ON
10/10

Pool

I chose Pool Craft to build me pools, the team is outstanding. Rick and Chris were always there to assist or answer any questions I had.

I would highly recommend them!

Approximate cost of services:
$45,000.00
Was this review helpful?
Diane
Diane
1 review Newmarket, ON
10/10

Fantastic Pool Opening, Exceeded my expectation

I was referred to Pool Craft by a friend. They were professional from the first call. They clearly outlined their services and prices. They called to remind me about the date of my pool opening.
Jacqueline and JR opened my pool and left my backyard better than when they arrived. The service was seamless and exceeded my expectations. I e-mailed Geoff with two last minute requests and he was able to accommodate them.
If you would like great service and professional staff, this is the right company

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Hi Diane,

Thank you very much for the kind words. We are very happy to have you as a new customer. Please let me know if you need anything further moving forward. We are here to help you in any way we can.

Geoff

Doug James in Aurora
Doug James in Aurora
2 reviews Aurora, ON
10/10

Skimmer Repair and New Pump

A real pleasure dealing with Geoff. Had a skimmer issue from high water over the winter and then my pool pump needed replacing. All set to go thanks to Geoff and the very professional service folks who did the repairs and pump install. Excellent customer service and felt like a valued customer despite my many questions! Keep up the great work. Doug in Aurora

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank you Doug for the review. It has been a pleasure getting to know you over the past few seasons. You will be very pleased with the new pump. We are here for you whenever you need us.

Thanks again. Geoff

Steve in Aurora
Steve in Aurora
1 review Aurora, ON
10/10

Pool renovation

FIVE STARS!!! We moved into our new home last November but unfortunately the existing pool was a disaster – it needed a complete renovation. Pool Craft designed, demolished, and re-built our new pool with precision, quality and timeliness. In addition, and most importantly from our perspective, everybody on the project was a pleasure to have working in our backyard. Dealing with nice people makes big renovations so much easier to handle. Our entire family is extremely pleased with the end product – even our neighbors are popping by to have a look. To Jason and everybody at Pool Craft who worked on our pool – thank you – it’s amazing!!!
Steve and Sheila

Approximate cost of services:
$70,000.00
Was this review helpful?
Company Response

Steve, thank you for taking the time to write such a thoughtful review. You were a pleasure to work with. Your yard looks incredible. What a transformation!! I can't wait for our photographer to take some photos for our website. Talk soon. Jason

JD
JD
8 reviews Richmond Hill, ON
10/10

Pool opening/closing service

I wanted to say that the double J team has once again exceeded my expectations in doing our pool closing. I don't know where you found these 2 people but wow, make sure you hang on to them at all costs. Fantastic people like them are so hard to find. They have proven again that they can be trusted to do the right things and not take shortcuts. I wish everyone that did service work in any industry could be like them.
Please thank them profusely for me, as I will always request that this team is here every year helping us take care of this massive property and our pool. ‎ I am so appreciative of their efforts and their care in taking it that extra bit more. It is such a nice change to be happy and satisfied with a service that we paid for rather than having to make calls expressing disappointment and needing followup visits to rectify things.
Again, little things that they do just made my day. The ONLY concern that I have would be losing them.

Approximate cost of services:
$400.00
Was this review helpful?
Joe F.
Joe F.
3 reviews Newmarket, ON
10/10

Pool Cleaning Services

As a first time pool owner, I was overwhelmed with how to maintain and keep my pool clean during the summer months. Not too mention, I truly didn't want to have to think about cleaning my pool and ensuring the chemicals were all balance and safe for the family to swim in. I opted to use a small/independent pool cleaning company in 2014 only to be constantly frustrated with his lack of customer service skills and his inability to maintain to a schedule.
Well, that all changed when I was referred to Pool Craft by a close friend of mine. Neither of us had ever used Pool Craft, but we had seen their company vehicles around town. We did our due diligence by researching them on the internet and by speaking and meeting with Geoff D directly prior to signing any contracts. Geoff took us through the steps and ensured us that their track record would speak for itself. And let me tell you....it certainly did.
For my family specifically, Pool Craft has gone ABOVE and BEYOND our expectations. Geoff and Cassidy have always made themselves available to answer ALL my questions.....and I had many!! And the few times that I sent them an email during "closed hours of operation", they still ANSWERED....AMAZING!
My pool this year has looked amazing and it all was due to the great staff at Pool Craft. I would like to thank Geoff and Cassidy for all their support throughout the season. I would also like to thank Meagan, Dan, Jess and Caroline for doing an amazing job week after week at helping make my pool look fantastic.
I would absolutely recommend Pool Craft to others. They know their products, they definitely have customer experience knowledge and they are a great company to deal with. Continued success Pool Craft!!!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you Joe for all your kind words. We are happy we could provide the level of service you were looking for and help educate you along the way.

Thank You from all of us here at Pool Craft.

Nicole Martin from Aurora
Nicole Martin from Aurora
3 reviews Aurora, ON
10/10

Swimming Pool

We had received 3 estimates from 3 reputable pool companies in York Region. Pool Craft was not the cheapest however it quickly became apparent once the project began, that we made the right choice. From the beginning Rick was a pleasure to deal with. Prompt to respond to questions and concerns and offered valuable feedback when required. The pool construction requirements were started earlier than expected and completed in a matter of days. the construction area was always kept clean. Rick was efficient in setting up timelines and liaisons with the landscaping company also required in our project. We are very happy with the subcontractors Pool Craft provided.
The end result is a beautiful pool and back yard that we could not be happier with!

Approximate cost of services:
$87,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Nicole and Todd. Thank you very much for the kind words and hoping you are enjoying this great summer. Rick

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

Pool Craft specializes in all aspects of backyard planning from initial design to construction. We put a priority on building long-term relationships that extend far beyond the project itself. Whether you’re looking to have a new pool installed, an existing pool renovated or you want to build the backyard of your dreams with landscaping and carpentry, Pool Craft and our subsidiaries; Stone Craft and Timber Craft, are here to help every step of the way.

The Pool Craft service division offers: pool openings and closings, weekly maintenance, water testing, pool leak detection, equipment repair and replacement, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in-ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
https://poolcraft.ca/
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.