In March 2020, we decided it was the start of a global pandemic, why not add a bit more of stress to the mix so we embarked on a total backyard renovation. However, there was no stress when dealing with Pool Craft. From the first email through to the last drop of water, Pool Craft has been an incredible pleasure to work with for the installation of our salt water pool.
It took us a while to commit and Jason and his team were patient and always willing to jump on a call to discuss or address our questions. We pulled the trigger later in the Spring season, hoping for an install same year knowing that COVID was impacting a lot. It was no problem for Jason to fit our pool into the schedule.
Jason and his team was supportive throughout the whole process assisting and leading all aspects of the design, permitting, scheduling and work planning. While the shovels got into ground a bit later than originally scheduled, it worked in our favour as we got to enjoy our back yard for the full summer without being in construction.
When construction began, it operated smoothly with very clear communication each day advising where they were in the process, what was next and anything that was pending. Jason and his team facilitated all the right folks to ensure the pool was set up and running before end of season. We even got to take advantage of the warm November weather for a quick dip.
From the beginning to the end, Pool Craft excelled at: customer service, clear concise communication, craftmanship, scheduling, promptness, friendliness and overall customer service.
We were very proud to have Pool Craft's sign out front while they were working and our neighbours equally appreciated how clean the job site was kept each and every day.
Throughout the winter Pool Craft has checked on the pool a few times to make sure everything is okay.
I would not hesitate to recommend family, friends or colleagues to work with Pool Craft. Their price is fair but the final outcome exceeded our expectations!
THANKS Jason and team!