Pool Craft

Swimming Pools, Spas & Hot Tubs
561 Edward Ave Richmond Hill ON L4C 9W6
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97%

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Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Pool Craft

Average customer rating:
9.8 10 (130 reviews)

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Tanya in Ottawa
Tanya in Ottawa
1 review Ottawa, ON
10/10

Inground Pool Build

We had a wonderful experience with Pool Craft. The entire team was friendly, professional and a pleasure to work with. The crew was excellent, but Chris was exceptional in managing the project. Overall, the communication from Pool Craft was timely and accurate and they were onsite on time when they said they would be.
We're very happy with the experience and with the final product of a beautiful backyard and pool!

Approximate cost of services:
$70,000.00
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Company Response

Hi Tanya!
What a great testimonial!! Thank you very much
I enjoyed working with you very much and I know you and your family are going to have many great memories in your new pool
Thanks again for everything
Chris Kouressis

smettere d in Toronto
smettere d in Toronto
1 review Uxbridge, ON
10/10

Various Projects

We couldn’t be happier with the work and the team at Pool Craft. After 5 summers of enjoyment everything is still in great working order. We also use Pool Craft for weekly service that we highly recommend for peace of mind.
Thanks Jason and everyone else at the Pool Craft family.

Approximate cost of services:
$100,000.00
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Company Response

Thank you!!!
It has been a pleasure as well
Looking forward to many more years
The Pool Craft team

Matt in Aurora
Matt in Aurora
2 reviews Aurora, ON
10/10

Complete backyard upgrade

Pool Craft led the complete upgrade of our backyard this summer. We went from a backyard we loved and used a lot for entertaining to a resort-like home paradise. Rick was instrumental in developing the vision with us and Jessica and Chris and their teams brought it to life. As with everything in 2020, there were some ups and downs with the project but they were always attentive to our needs and came up with great solutions. We loved that the pool team and the landscaping teams worked so closely together and coordinated their efforts. All crews were professional and great to work with. We are very much looking forward to enjoying our new backyard next year.

Approximate cost of services:
$100,000.00
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Company Response

Hi Karen and Matt,
It was an absolute pleasure working with both of you. I think your backyard turned out so well and you are going to have so many years of enjoyment.
Looking forward to seeing you guys again next season.
The Pool Craft Team

Private User
Private User
Private User reviews Vaughan, ON
0/10

Pool Leak

I had a slow leak in my pool back in June of 2020. Mike came out to look at it and found no pressure in 2 of the jets. He took some pics and then my visa was charged $523.12 with no invoice sent, no description of when and why I was charged so much.
I tried numerous emails and phone calls requesting an invoice and have received nothing. They just took my money.
Would not recommend Pool Craft for the very poor customer service.

Approximate cost of services:
$500.00
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Company Response

Hi Laura
Thanks for taking the time to speak with me. As discussed, our records show you emailed our office once in June and I do apologize for the oversight. I have arranged for my service tech to return in April 2021 to verify the leak has been repaired. Until then.
Sincerely
Geoff Doherty

Alexander in Toronto
Alexander in Toronto
2 reviews Toronto, ON
10/10

New pool install and landscaping

Look no further. This is the pool company you want to go with. We are very meticulous and detailed oriented people with high standards. It was refreshing to finally work with a company with the same values and standards. Everyone you will interact with from this company is top notch... Extremely responsive, hard working, and have great pride in their work. And their landscaping arm, Stone craft is fantastic as well.
Thanks for making our backyard dream come true.

Approximate cost of services:
$150.00
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Company Response

Hi Alex
It was a pleasure working with you as well. I wish you and your family years of enjoyment. We look forward to taking some great photos of your space. Thank you again for the business.
Pool Craft / Stone Craft team.

lisacarnovale in Toronto
lisacarnovale in Toronto
2 reviews Toronto, ON
10/10

New Pool Install

My family has been doing business with Poolcraft for over 40 years, so when my husband and I decided to put in a pool, my dad insisted on Poolcraft. We are so happy we followed his advice.

We started off discussions with Jason to determine the size, options, and best upgrades for our pool. He was forthcoming and honest. We expressed that we were working with a particular budget and he respected the budget and we never felt any pressure to spend more than we had allotted. We are super happy that we decided to follow his advice on a few of the upgrades.

A few months later, in the spring, the crew showed up to dig the pool. It was super fast and the crew was professional and had excellent communication.

The liner and water were installed the following spring within a few hours. We kept in touch with Jason to coordinate a day that worked for us. Poolcraft would often reach out to find out where we were at in our project and once our fence and landscaping was done, they showed up soon after. We did not have to wait long at all. It was perfect timing for the heatwave that ensued soon after install. It was reassuring to know that we were still a priority, even though we had paid for the majority of the pool. Poolcraft kept us on their radar.

We also dealt with Chris frequently. He is a wealth of knowledge and he was available at any time to answer any question we had. We felt at ease to reach out and ask about the pool profile and troubleshooting issues with pool chemistry. He is clear and concise and he was able to simplify the steps needed to maintain our pool.

This is a professional company that adheres to timelines, has competitive prices, and respects their customers projects, no matter the size. I would, without hesitation, continue to recommend Poolcraft for any pool or landscaping needs.

Approximate cost of services:
$40,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Lisa!
It was a pleasure to work with you and Tom on this project. You took our advice every step of the way and we truly appreciate the confidence and trust you showed us as it always makes such a difference with the outcome. We look forward to working with you guys for another 40 years !!
The Pool Craft Team

Private User
Private User
0 reviews Aurora, ON
10/10

Complete backyard Pool Project

I wish there was a higher rating option. Pool Craft was a pleasure to deal with and their workmanship is outstanding. They accommodated an unrealistic time line for us for special personal circumstances even though they were under no obligation to do so all while delivering an end result that far superseded Any of our expectations. There’s not enough words that we can say about all their crews and their meticulous care for ever single detail. Big or small. We would highly and confidently recommend Pool Craft to Friends and Family. Thank you Pool Craft for transforming our backyard to an Oasis. Outstanding!!!

Samir & Claudia

Approximate cost of services:
$100,000.00
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Company Response

Thank you Samir and Claudia!!!

We are thrilled that we could provide you with a pool for years to come. Looking forward to the first photo of you guys enjoying yourselves.

Rick Johnson and the Pool Craft / Stone Craft team

leefailes1
leefailes1
2 reviews Toronto, ON
10/10

Inground Pool Installation

POOLCRAFT was a pleasure to deal with, from beginning to end. They installed my pool, extended my garden beds, built a deck and put down beautiful flagstone. They are organized and work quickly and efficiently. Few organizations are as well run as Poolcraft. They are top notch!

Approximate cost of services:
$115,000.00
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Company Response

Hi Lee

Thank you so much for the kind words and the opportunity to take photos of your pool. It looks incredible. Wishing you years of enjoyment. All the best
Rick

Private User
Private User
Private User reviews Newmarket, ON
10/10

Pool Build and Maintenance

Great people, great company !!

If you are looking for anything related to a new or existing pool (build / maintenance) PoolCraft should be your first call.

Approximate cost of services:
$100.00
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Company Response

Thank you so much for the business and continued support

Pool Craft team

Sandra  in Richmond Hill
Sandra in Richmond Hill
0 reviews Richmond Hill, ON
10/10

New Oasis

Poolcraft snd Stonecraft did a phenomenal job in creating an amazing oasis in our back yard. Everyone at both Poolcraft and Stonecraft were amazing to deal with. Amazing ideas that helped us to turn our vision into a reality and then some. Everything was thought of...from the lighting to the irrigation creating a maintenance free back yard. We could not be happier with the final product and envision many great memories made with family and friends. Thank you, thank you, thank you!

Approximate cost of services:
$200,000.00
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Company Response

Hi Sandra!!
It was such a pleasure to work with you as well. What a year to have a pool!! Can't wait to get some photos of your new space. Pool Craft / Stone Craft team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

We are the #1 customer service swimming pool company in Toronto and the GTA.

Pool Craft is a swimming pool builder that specializes in all aspects of backyard planning from design to construction. Our in house designs allows us to produce very creative swimming pool designs in a timely manner. Whether you’re looking to have only a pool installed or you want to build the backyard of your dreams, Pool Craft is here to help every step of the way.

Pool Craft offers a variety of services including: openings and closings, weekly maintenance, pool leak detection, equipment replacements, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
http://www.poolcraft.ca
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.